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Front Office Supervisor

EMAAR

Posted on January 10, 2020

3 - 4 years United Arab Emirates - United Arab Emirates

Any Graduation. Any Nationality

Opening 01

Job Description

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Vida The Hills is currently looking for Front Office Supervisor - hotel operations. Candidates should have at least 3 years experience in Front Office Operations.
JOB SPECIFICATION:
• Works with Superior to ensure the departmental performance of staff is productive. Duties include:
• Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member
• Provide input for probation and formal performance appraisal discussions in line with company guidelines
• Ensure new staff attend Corporate Orientation within first month of hire
• Coach, counsel and discipline staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance
• Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs
• Take action to address these needs in order to exceed their expectations
• Create a positive hotel image in every interaction with internal and external customers
• Adhere to hotel brand standards
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
• Assist guests and escort them to locations within the hotel at their request
• Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs
• Maintain current Hotel information to be able to provide information to guests
• Coordinates room status updates with the Duty Manager, by notifying them of all group checkouts, late checkouts, early check-ins and special requests
• Supervise front office operations during assigned shift including:
• Maintenance of guest information
• Maintenance of information about local events
• Compile occupancy statistics
• Supervise the use of the public address system
• Supervise group bookings
• Assisting with serious complaints
Candidates should fill the details correctly and name as shown in passport.


Real Estate

Chefs / F&B / Housekeeping / Front Desk

Keywords

Front Office Supervisor

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EMAAR

Emaar Properties is one of the most preferred and valuable real estate development companies in the world. Founded in 1997, the company has proven competencies in property, hospitality & leisure, shopping malls & retail with a focus on timely delivery, quality and design excellence in all its projec ts. Emaar Properties is a Public Joint Stock Company listed on the Dubai Financial Market and has successfully delivered several mega-developments in its core market, Dubai, as well as global markets. Some of the established communities by the company include Dubai Marina, Arabian Ranches, and Emirates Living.



The company has set an excellent record in transforming the real estate industry in Dubai by delivering world-class homes. Emaar considers its employees as its biggest asset and offers a broad spectrum of lucrative job opportunities. The company always looks out for flexible, passionate and enthusiastic people who enjoy challenges at the workplace while growing with the organization.

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