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FRONT OFFICE SUPERVISOR

Ayla Hotels & Resorts

1 - 2 years Other - United Arab Emirates

Any Nationality


, Posted on June 11, 2018 1 Opening

Job Description

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Consistently assist the Front Office Manager
Provide outstanding services and ensure customer satisfaction.
Address customer concerns and complaints promptly and professionally.
Respond to customer needs and requests in a timely manner.
Answer phone switchboards and transfer calls and take messages.
Manage incoming and outgoing mails and faxes.
Post charges to customers and handle card and cash transactions.
Plan and assign workloads for front office associates.
Supervise associates in their assigned job duties.
Prepare operational and financial records for Manager to review.
Identify resource requirements and manage resource allocations to ensure complete coverage and continuous availability.
Assist in hiring and training associates in front office duties.
Evaluate the performance of associates and provide appropriate feedback.
Ensure associates follow company policies and operational procedures


Industry Type : Hotels / Hospitality
Functional Area : Chefs / F&B / Housekeeping / Front Desk

Keywords

Operations Front Office Supervisor Customer Satisfaction Supervisor Finance Training Management

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Ayla Hotels & Resorts


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