Game Customer Service Specialist
WeJoy
Employer Active
Posted on 4 Dec
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- 1. Promptly respond to user enquiries:
- Handle product-related feedback via online systems, including queries on product operation, complaints, app functionality, top-ups, reports, and suggestions. Provide initial responses and maintain accurate records.
- 2. User service and issue resolution:
- Adhere to customer service procedures, addressing enquiries from the user's perspective to deliver effective support.
- Deliver professional and patient responses while accurately documenting user issues; ensure timely resolution of enquiries to enhance satisfaction.
- 3. Issue escalation and follow-up:
- Distil core concerns from user interactions, swiftly create support tickets, and promptly report escalated issues. Ensure effective tracking and resolution of problems.
- 4. Product experience and optimisation mindset:
- Proactively engage with the product to gain deep understanding of features, functionalities, and operational workflows;
- Actively contribute suggestions for product enhancements to drive continuous improvements in user experience.
Desired Candidate Profile
- 1. HSK Level 5 preferred; fluent Chinese (spoken, written, read, and heard) advantageous; familiarity with Arab cultural customs required;
- 2. Prior overseas customer service or moderation experience preferred; excellent communication, organisational, coordination, and teamwork skills essential;
- 3. Passion for the gaming industry; strong customer service ethos and rapid problem-solving ability;
- 4. High sense of responsibility and team spirit; proactive and optimistic attitude; willingness to follow work assignments.
Company Industry
- IT - Software Services
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Game Customer Service Specialist
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