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GBS- HR Operations Associate Benefits...

Pepsico

Posted on November 7, 2019

0 - 2 years Cairo - Egypt

Any Graduation. Any Nationality

Opening 01

Job Description

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Administer severance process back office operations (Data Integrity/Inter-departmental coordination/Documents generation/dispatch/reporting).
• Develop and update enrollee list (Life insurance, Executives medical insurance, Delta insurance).
• Process quarterly invoices (Life insurance, Executives medical insurance, Delta insurance).
• Coordinate executives medical cards issuing process.
• Finalize life insurance claims (death and disability cases) in coordination with finance and field teams.
• Process one time payments (Iftar/Eid/etc..).
• Work with Total Rewards team on wellness campaigns activation and communication.
• Deliver services at the defined at the Service Level Agreements/Key Performance Indicators and drive operational efficiency and continuous improvement.
• Ensure consistent service delivery of agreed process and complete transaction tracking to capture Service Level Agreements.
• Partner with team to execute plans to improve customer satisfaction with a focus on processes.
• Represent technical, functional and customer perspective when taking decisions: Database requirements, integration of systems, internal clients and the broader shared services organization.
• Manage escalation and takes ownership for ultimate issue resolution.
• Ensure smooth on-boarding, training, process and support documentation and aids for colleagues as needed.
job requirements
0 to 2 years
Not Specified at least
FMCG Food and Beverage Production


FMCG / Foods / Beverages

HR / Human Relations / Industrial Relations

Desired Candidate Profile

0-2 years HR Shared Services process and Service Level Agreement management experience.
• Service management and ticket management system experience.
• Technical / Functional Skills & Knowledge of HR Tools and Interfaces.
• High level of accuracy and attention to details.
• Very good English language skills.
• Ability to work with different geographies and cultural experience sensitivity.

Keywords

GBS- HR Operations Associate Benefits...

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Pepsico


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