Job Description

Roles & Responsibilities

Role Overview:

We re seeking a General Accountant to manage and optimize Soum s payment operations, with a strong focus on back payments, reconciliations, and payment cycle efficiency. This role is critical in ensuring accurate financial records, timely settlements, and smooth coordination with banks, fintech partners, and internal teams. You ll work closely with Finance, Operations, Product, and external payment partners to improve payment visibility, automate workflows, and strengthen financial controls in a fast-growing environment. This is a high-impact role with direct exposure to core revenue and cash flow operations.

Role & Responsibilities

Own end-to-end payment operations, including seller payouts, refunds, BNPL settlements, back payments, and invoice-based collections.
Lead reconciliations (daily/weekly/monthly) across payment gateways, banks, BNPL providers, and internal finance systems to ensure settlement accuracy and completeness.
Investigate and resolve exceptions such as settlement delays, reconciliation breaks, chargebacks, and payment discrepancies within agreed SLAs.
Manage partner coordination with banks, fintechs, and BNPL providers for smooth integrations, issue resolution, and reliable payment flows.
Maintain accurate payment records, including settlements, outstanding balances, and aging for payables/receivables.
Handle payment-related customer support queries (failed payments, refunds, disputes, and invoice clarifications) with clear communication and timely closure.
Issue invoices, track receivables, and drive collections follow-ups to reduce overdue balances and improve cash flow.
Build and maintain dashboards and reports to monitor payment performance, reconciliation status, inventory movements and key KPIs.
Improve operational efficiency by supporting automation, controls, and process enhancements for payment and reconciliation workflows.
Partner with Product, Operations, and Engineering to refine payment logic, strengthen controls, and improve exception handling.
Support financial reporting and month-end activities related to payments, collections, and cash visibility.
Assist with audits and compliance by maintaining documentation and contributing to SOP development and updates.

Skills:

Strong understanding of payment operations, reconciliations, and financial workflows.
Experience handling back payments, settlements, and exception management.
Strong analytical skills with attention to detail and accuracy.
Comfort working with financial data, dashboards, and reporting tools.
Experience collaborating with banks, fintechs, or BNPL providers is a strong plus.
Ability to automate or improve manual finance processes.
Strong communication skills and ability to work cross-functionally.
Proficiency in Excel / Google Sheets; experience with dashboards or BI tools is a plus.

Desired Candidate Profile

Qualifications:

2 4+ years of experience in finance operations, payments, reconciliation, or related roles.
Experience working in fast-paced startups, e-commerce, fintech, or marketplace businesses is a plus.
Background in finance, accounting, business, or a related field.
Experience with payment gateways, BNPL providers, or banking partners is highly desirable.

General Accountant
SOUM

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