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General Manager

Confidential

Posted on October 23, 2019

9 - 18 years Muscat - Oman

Any Graduation. Any Nationality

Easy Apply

Opening 01

Job Description

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Role purpose
Management of ‘Retail’, ‘B2B Partner Retail’ and online fulfilment propositions, including all retail stores and covering around 8 stores. The General Manager will be responsible for managing and coaching their direct reports and front line sales consultants to achieve revenue and profitability targets. The role will drive sales, customer service and manage a stand-alone P+L, including all revenues from retail stores, partner & white label stores, and all direct retail costs, direct support costs, and allocated shared costs.


Key accountabilities
• Manage walk up retail KPIs
• Own and drive store profitability / EBITDA
• Customer Service levels at stores
• People management including coaching, full performance based rostering, annual leave management, retention, recruitment and performance management
• Manage product launches and promotions
• Manage inventory and margins
• Execute operations in line with standard operating procedures and coach staff on operating disciplines - adhere to Company and location policy and procedures, Audit, Risk, Health & Safety, Security and Retail requirements.
• Financial analysis, reporting and planning
• Manage communication for all site staff and management
• Review existing estate &/or identify opportunities and support BD in development of business case assumptions for new/existing store locations
• Manage local relationships (landlords, airports etc) – day to day operational account management
• Undertake Company training within required timescales & of the entire Team
• Share best and implement good practice with other Retail Sales Managers


Role-specific experience and skills
• Ability to engage and present persuasively at Exec/Senior Management level
• Commercial acumen
• Highly analytical
• Experience of working effectively in a matrix structure
• Strong written and verbal communication


Banking / Financial Services / Broking

Administration

Desired Candidate Profile

General experience and personal qualities

Leadership
• The ability to manage teams to deliver , recognizing the need to develop, motivate and empower whilst maintaining pace and juggling priorities
• Self-aware, open-minded with a high degree of personal and professional integrity
• Management of a team to maximize their potential and achieve results, including recruitment, coaching, retention and performance management

Commercial acumen

• Strong commercial acumen and ability to apply solid commercial judgment in their area of expertise
• Protect the business by ensuring compliance to procedures, managing risks and escalating where appropriate to protect the reputation integrity of the company

Strong relationships

• The ability to build and manage relationships, developing trust and credibility with customers, partners, peers, teams, internal and external stakeholders
• Proactive sharing of best practice to peers and teams for continuous improvement of performance in their area of expertise

Management of change


• Experience of managing change in a multi-site environment Performance and results focus
• A strong record of performance delivery in their area of expertise, through increased sales, cost management , performance against KPIs and good P&L management
• The ability to analyze issues, develop solutions and influence key decisions, balancing risk with results
• Drive customer focus in everything we do to gain and retain high quality customers for the long term success of the company

Keywords

General Manager Administration Financial Service B2B Retail Retail Management Store Management Management Team Management

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Confidential

Multi National Financial Services company

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