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German speaking Customer Account Specialist (m/f)

Client of Departer

Posted on July 31, 2018

1 - 2 years Dubai - United Arab Emirates

Any Graduation. Any Nationality

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Job Description

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German speaking Customer Account Specialist (m/f)
Reference number: 2018-2881
Job: Customer services
Location: Dubai / United Arab Emirates
Company description
Our European client is a producer of fast moving consumer goods. Their products are produced in Europe and distributed to over 60 countries worldwide. The Dubai Office is covering the whole Middle Eastern and African market.
About Departer The German Headhunter:
As an internationally oriented German HR consultancy for the recruitment of multinational professionals, Departer possesses a long-standing expertise in the core markets Germany, Middle East and Australia. Through our regionally established offices in Dubai, Sydney and Hamburg, we are valued as a reliable recruitment partner by numerous companies.
Job description
Your duties and responsibilities will include:
• Order processing and customer relation management
• Ensure an efficient and professional contract management
• Receipt and processing of orders, including the issuance of export documents
• Collaborate with the management level relating to accounting, controlling and legal subjects
• Work on financial tasks, including the preparation of offers and processing of requests
• Maintain existing customer relationships and building up new customer relationships
• Obtaining legalizations/attestations of documents from various authorities in Dubai
• Provide an outstanding customer service, including high-quality telephone support
• Administrative tasks
Candidate profile
To be successful in this role you should have the following skills and experiences:
• University degree in a commercial field
• Work experience in customer service, ideally in the FMCG industry
• Knowledge of CRM tools such as Salesforce
• Excellent English and German language skills
• Customer-oriented, communicative and empathic
• Entrepreneurial mindset with the ability to work independently
• Organised and highly motivated
• Pays attention to details
If you are looking for a challenging position in a successful company, we look forward to receiving your application in English. Your application will be treated with discretion and will remain confidential. To create your cost-free virtual portfolio application, click on the link " Apply for this position " at the bottom left of this job offer.
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Customer Service Crm Recruitment Contract Management Fmcg Administration Order Processing Salesforce Consumer Goods Export Documentation


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