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German Trainer


1 - 2 years Cairo - Egypt

Any Nationality

, Posted on June 11, 2018 1 Opening

Job Description

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Responsible for day-to-day functional direction of trainees within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations
• Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment
• Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities for technical, customer service, and sales accounts
• Evaluate the performance of Associate Trainers using tools available such as assessments, playbook observations, etc. and provide recommendations under the guidance of the Training Manager
• Accountable for achieving individual training performance metrics
• Facilitate transition of trainees from training to production environment, ensuring competency levels meet business needs
• Maintain current product knowledge for each account by taking calls, attending team meetings, and side by side observations
• Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients.
• Assist Training Manager in skills assessment of training staff through classroom monitoring and feedback
• Produce training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aides
• Measure the effectiveness of training programs using various feedback methods focus groups, interviews, surveys, and revises programs based on results of evaluations
• Recommend curriculum of training process modifications to training management on the basis of internal customer feedback and/or quality results
• Participate and contribute to the continuous learning culture, department policies and procedures
• Maintain knowledge on changes to client products, services, policies, and procedures

Industry Type : Telecom / ISP
Functional Area : Training / Learning

Desired Candidate Profile

Experience delivering classroom style training within the call centre industry
• Fluent German speaker
• Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)
• Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables


Customer service German Monitoring Team building Training management Training delivery Time management Sales accounting Staff training Transition

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About this Company
Teleperformance Egypt Established in 2007, Teleperformance Egypt is the first multinational contact center company to open in Egypt performing all contact center services serving Egypt, Middle East and Africa, and Offshore markets serving North America, UK and Europe...

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