Home Jobs in Egypt Jobs in Cairo Team Leader Jobs in Cairo Team Leader

GL Team Lead

Uber

Posted on September 11, 2019

5 - 6 years Cairo - Egypt

Any Graduation. Any Nationality

Opening 01

Job Description

EMAIL JOB
Email sent successfully.

Point of contact for the team and liaison between the team. The GL Manager and regional CX team
• Responsible for maintaining the GL metrics within targets
• Manage and contribute to onboarding & training of nUbers
• Be responsible for team members ongoing development
• Be a mentor for new team members and peers when they join the team
• Assess and individually develop each member of the team to achieve operational excellence
• Embed a culture of customer obsession at the GL
• Maintain overall team healthiness (TCS OSat, eNPS) and engagement
• Be in charge of workforce management (WFM) duties:
• Shift and holiday planning in coordination with GL Manager
• Help manage scheduling and priorities to ensure the GL waiting time stays under control at all times
• Overseeing attendance and punctuality of team members
• Share and escalate business insights to GL Manager, CX and Operations teams
• Manage, contribute to GL projects (and scale to other markets) in collaboration with GL Manager
• Manage the day to day business development and partnership relationships
• Coordinate and own CX requests (eg. Ops, marketing requests) execution in coordination with the GL Manager or Sr TL
• Serve as a POC for facilities management on the ground in collaboration with the GL Manager
• Handle special situations (eg. LERT) and crisis management in coordination with the GL Manager
job requirements
More than 5 years
Not Specified at least
Consumer Services Transportation


Internet / E-commerce / Dotcom

Sales / Business Development

Desired Candidate Profile

Strong language skills, you must be able to speak fluent English and Arabic

Keywords

GL Team Lead

REPORT THIS JOB

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

Uber


View Contact Details
Additional Information Required

Employer has requested some additional information along with your application for this job

Login to Naukrigulf

Continue using

All your activity will remain private

or