GL Team Lead Uber Posted on January 13, 2020 5 - 6 years Cairo - Egypt Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB What You ll Do:• Point of contact for the team and liaison between the team. The GL Manager and regional CX team• Responsible for maintaining the GL metrics within targets• Manage and contribute to onboarding & training of nUbers• Be responsible for team members ongoing development• Be a mentor for new team members and peers when they join the team• Assess and individually develop each member of the team to achieve operational excellence• Embed a culture of customer obsession at the GL• Maintain overall team healthiness (TCS OSat, eNPS) and engagement• Be in charge of workforce management (WFM) duties:• Shift and holiday planning in coordination with GL Manager• Help manage scheduling and priorities to ensure the GL waiting time stays under control at all times• Overseeing attendance and punctuality of team members• Share and escalate business insights to GL Manager, CX and Operations teams• Manage, contribute to GL projects (and scale to other markets) in collaboration with GL Manager• Manage the day to day business development and partnership relationships• Coordinate and own CX requests (eg. Ops, marketing requests) execution in coordination with the GL Manager or Sr TL• Serve as a POC for facilities management on the ground in collaboration with the GL Manager• Handle special situations (eg. LERT) and crisis management in coordination with the GL Managerjob requirementsMore than 5 yearsNot Specified at leastConsumer Services Transportation Company Industry Logistics / Transportation / Warehousing / Courier Department/Functional Area Engineering Desired Candidate Profile What You ll Need:• Strong language skills, you must be able to speak fluent English and Arabic. Keywords GL Team Lead REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at email@example.com People Looking for Team Leader Jobs also searched Team Leader Jobs Manager Jobs Agent Jobs Engineering Jobs WFM Jobs Workforce Management Jobs Team Leading Jobs Uber View Contact Details Contact Name/ Designation: - Website https://wuzzuf.net/jobs/p/263690-GL-Team-Lead-Uber-Cairo-Egypt Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?