Global Head of Delivery experience - Jumia Services Jumia Group Posted on September 11, 2019 1 - 2 years Cairo - Egypt, Casablanca - Morocco Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Job Description• To create the most robust, easy to scale and fast to on board Delivery associate training program in world• To do qualitative and quantitative research on the training needs of driver team• To develop and improve content material for driver training• To design and conduct over the weekend trainings in full batches• To design conduct role plays and focussed group discussion in small batches everyday• To prepare and evaluate the progress of drivers at an individual level• To design and deliver in scalable and structured manner the most delightful delivery experience for customers of Jumia• Control and monitor driver customer communication in line with customer Journey to ensure good customer experience.• Implement the Delivery portion of customer journey in tandem with Jumia Operations• To contribute in OPS process and planning with a focus on driver needs and customer experience• Monitor competitor s delivery offerings and ensure Jumia delivery options are competitive and compelling.• Regular and consistent feedback activities / mechanisms to ascertain the services levels of 3rd Party Logistics providers and encourage improvements.• Ensuring that all assigned vehicles are properly maintained, which includes routine maintenance and vehicle cleanliness. Maintenance expenses should be managed to limit cost when possible.• Tracking and administration of any incentive programs to create excitement.• To design and implement the program to be more cost efficient with scale but still be individually rewarding for best DAs• Coach, lead and develop drivers to support the delivery team and improve daily productivity on gate to gate basis• Build robust and scalable hiring methodology for DA s in all countries• To enhance road safety and risk mitigation aspects of the DA s daily work life• To design and implement Pick up station experience manual for all Jumia Pick up stations including those with 3PLs• Define Jumia PUS model / standard equipment; branding; scripts and routines• Build hiring methodology for PUS agents• Design and implement training program for PUS agents• To give business inputs to enhance the Delivery App Product• TO design and roll out various community initiatives for DAs• Micro financing• Celebrations - Bdays; Family engagements; Contests• Brand building• To build the DA community mgmt. concept to further scale it up and translate into a sustainable engagement platform, either developed internally or available in market• Managing and sustaining engagement on the DA community and foster it to sustain at scale Company Industry Internet / E-commerce / Dotcom Department/Functional Area Corporate Planning / Consulting / Strategy / M&A Keywords Global Head of Delivery experience - Jumia Services REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People Looking for Service Delivery Head Jobs also searched Service Delivery Head Jobs Delivery Project Executive Jobs Service Delivery Lead Jobs Consulting Jobs Qualitative Jobs Customer Experience Jobs Brand Building Jobs Jumia Group View Contact Details Contact Name/ Designation: - Website https://africainternetgroup.peoplehr.net/Pages/JobBoard/Opening.aspx?v=f105c372-b7e0-4322-bf26-72e0813566a9 Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?