Home Jobs in Tunisia Jobs in Tunis Manager Jobs in Tunis Manager

Global Manager, CARE Learning

Cimpress/Vistaprint

Posted on August 13, 2019

3 - 4 years Tunis - Tunisia

Bachelor of Education. Any Nationality

Opening 01

Job Description

EMAIL JOB
Email sent successfully.

The Manager, CARE Learning will assume responsibility for managing the CARE Learning department in Tunis and contributing to the global CARE Learning strategy. He/She will develop, coordinate and deliver learning solutions to improve the performance, skills and knowledge of the CARE teams in the center, both for Customer Care and Design. A good contact to local and global CARE functional leads will be essential to meet learning needs.
This person must have strong experience in managing a team in an learning environment and be able to understand business needs and think strategically. He/She must be a self-starter who devises creative and individualized solutions and executes them quickly.
This position reports to the Director CARE Learning (at our Vistaprint location in Berlin/Germany) and will work closely with the global CARE Learning management team to build the department's strategy and to define standards and processes.
PRIMARY RESPONSIBILITIES
-Lead the CARE Learning department in Tunis that consists out of 5 trainers, one lead, one training coordinator, one instructional designer and one knowledge management specialist.
-Develop the local CARE Learning team to ensure that the needed long-term skill set is available
-Work closely with the Tunis CARE Management team to identify training gaps and define the mid-& long-term training needs
-Work closely with local and global functional leads, e.g. Operations, WFM and Human Resources
-Work closely with the global CARE Learning Management team to define the CARE Learning vision and strategy
-Lead global projects to continually develop the CARE Learning department and deliver on the department's strategy
-Administer CARE Learning programs and assessments and ensure that all local and cultural needs of the intended audience are met
-Deliver soft skills, leadership trainings and other workshops
-Facilitate (virtual) workshops for the Learning academy to support the development of the global CARE Learning team
-Measure and monitor training effectiveness, analyze results and respond as necessary to maintain high quality standards
-Develop innovative ways of workplace learning to enhance the retention and application
-Identify areas of development and improvement as well as make suggestions to support the CARE organization´s goals and strategy
ADDITIONAL RESPONSIBILITIES
-Participate in cross-functional communications and meetings to support the CARE organization
-Provide CARE training for new-hires and other support programs as needed
KNOWLEDGE AND SKILL REQUIREMENTS
EDUCATION:
-The ideal candidate has a Bachelor's Degree, Education or Psychology preferred
EXPERIENCE:
-3+ years of experience managing a department including supervising a team
-3+ years of experience facilitating technical, soft skill and management trainings, including a working knowledge of theories of adult learning and modern workplace learning
-Experience in a contact center environment is a plus
-Experience in working with international teams is desired
ADDITIONAL REQUIREMENTS:
-Excellent interpersonal, coaching, and facilitation skills
-Ability to interact effectively with all levels, and all positions across locations
-Strong customer focus and service orientation
-Excellent verbal and written communication skills
-Demonstrated ability to manage projects
-Excellent organizational skills (manage multiple projects, work independently, prioritize workload & consistently meet deadlines)
-Action oriented and comfortable with a fast paced and rapidly changing environment


Printing / Packaging

Administration

Keywords

Global Manager CARE Learning

REPORT THIS JOB

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

Cimpress/Vistaprint


View Contact Details
Additional Information Required

Employer has requested some additional information along with your application for this job

Login to Naukrigulf

Continue using

All your activity will remain private

or