Group Sales Executive

Job Description

Job Summary
To enter all group bookings to the Marsha and Opera PMS System. Assure that information of customer appears correctly in hotel systems. Manages tentative and definite group blocks in Opera versus Marsha. Update hotel systems with details for definite groups and provide rooming list to the Event Management. Handle required administration for groups in professional manner.
Essential Functions
- Enter and manage tentative and definite group blocks into Opera.
- Update definite groups and build group blocks into Marsha
- Secure rooming list prior to cut-off dates and input to Marsha
- Focus on all necessary details - flight details, special requests, transportation and visas
- Track group slippage and history for post-group analysis.
- Track all rate changes made to Opera PMS versus Marsha rates
- Audit Marsha and Opera to ensure rooms inventory are balanced and reservation details are correct
- Customer liaison is required
- Send personal offer of quotation within 24 hours
- Ensure all files are tidy and up to date.
- Ensure re-active sales office files are maintained in an accurate and sensible order at all times,
- Ensure re-active sales office is clean and tidy and all times, attend and participate in department meetings.
- Attend and participate in department meetings.
- Ensure open communication is maintained at all times with all hotel departments.
- Establish lasting, favorable relationships with customers and provide them with an intelligent, cooperative professional service.