Guest Care Room Technician Hilton Hotels

The Guest Care Technician is responsible for providing prompt, efficient, and courteous technical support to all guests, ensuring that in-room systems, hotel technologies, and guest-facing equipment operate seamlessly. This role involves close interaction with guests to address technical and electrical concerns while maintaining the hotel s standards of luxury service and ensuring an exceptional guest experience.

What will I be doing?

As a Guest Care Technician, you are responsible for interacting with guests to address technical and electrical concerns while maintaining the hotel s standards of luxury service and ensuring an exceptional guest experience. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Respond promptly to guest requests and technical concerns related to in-room equipment, including lighting systems, HVAC controls, smart room technology, televisions, Wi-Fi connectivity, and entertainment devices, with particular attention to electrical components and power-related issues.

• Diagnose and resolve technical issues in guest rooms and public areas, including electrical faults, tripping breakers, malfunctioning sockets, lighting failures, and power supply interruptions, ensuring minimal disruption to the guest experience.
• Conduct routine inspections and preventative maintenance of guest-room systems, paying special focus to electrical safety checks, proper wiring, and equipment grounding, to ensure all systems operate according to hotel standards.
• Communicate clearly and professionally with guests to understand their concerns and provide effective technical or electrical guidance or demonstrations when needed.
• Collaborate with internal departments such as Housekeeping, Front Office, Engineering, and IT to ensure seamless resolution of guest technical and electrical issues.
• Record and update service requests, maintenance logs, and follow-up actions, ensuring electrical repairs and interventions are accurately documented for compliance and safety tracking.
• Ensure timely completion of technical tasks, including electrical restorations, following up to confirm that all systems are fully operational before guest arrival or room release.
• Assist with setup, testing, and configuration of guest-related technology, including electrical installations, fixture replacements, and wiring adjustments.
• Monitor and maintain stock of tools, spare parts, and electrical components required for daily operations.
• Support the Engineering team by reporting recurring issues and recommending opportunities for system improvements, including electrical upgrades, energy efficiency improvements, and preventive electrical maintenance.
• Uphold the hotel s health, safety, and operational standards, particularly in relation to electrical safety protocols, lock-out/tag-out procedures, and safe handling of powered equipment.
• Contribute to maintaining a luxurious and reliable guest environment by ensuring that all technical and electrical services meet or exceed the hotel s quality standards.