Guest Experience Agent InterContinental

As a Guest Service Agent, you will be the face of our hotel, responsible for ensuring each guest s experience is seamless, memorable, and personalized. You will play a key role in providing exceptional service from check-in to check-out and everything in between. Your attention to detail, communication skills, and passion for hospitality will help make each guest's stay unforgettable.

A little taste of your day-to-day:

Every day is different, but you ll mostly do:

• Greet and welcome guests upon arrival, ensuring a smooth check-in process.
• Handle guest inquiries, requests, and complaints promptly and professionally, ensuring guest satisfaction.
• Assist with reservations, both for the residences and restaurant outlets.
• Provide guests with information about hotel services, amenities, and local attractions.
• Maintain accurate guest records, billing, and payment information.
• Collaborate with other hotel departments to ensure smooth operations and meet guest needs.
• Uphold the InterContinental brand standards in all interactions.

What we need from you:

• Previous experience in guest services, front desk, or a customer-facing role is preferred.
• Strong communication and interpersonal skills, with fluency in English (additional languages are a plus).
• A passion for hospitality and delivering exceptional customer service.
• A professional appearance and demeanor.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Flexibility with working hours, including weekends and holidays.
• A positive attitude, team spirit, and a proactive approach to problem-solving.