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Guest Experience Executive

Minor International

Posted on December 2, 2019

2 - 3 years Abu Dhabi - United Arab Emirates

Any Graduation. Any Nationality

Opening 01

Job Description

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Job Description
The role of Guest Experience Executive- You will be an information provider, diplomat, salesperson, hotel representative, and public relations agent, all of which needs to be conducted with the utmost politeness, efficiency, and friendliness. Additionally, you will monitor daily guest arrivals ensuring all reservations are honored, requests are carried out and realistic expectations are met. You must remain up-to-date with current knowledge about all the hotel products, services and facilities including villa and room types and rates, food and beverage outlets and promotions, spa and health club offerings. You will ensure that you and the team are fully compliant with all brand standards and Front Office Standard Operating Procedures. You will ensure that every effort is made to maximize guest satisfaction.


Hotels / Hospitality

Chefs / F&B / Housekeeping / Front Desk

Desired Candidate Profile

Qualifications
• Strong communication skills and be able to handle any one of the following languages Arabic/German/Italian/Chinese/Japanese
• Minimum of 2 years of experience as a Duty Manager/Villa Manager/Lobby Manager
• Well versed in Opera
• Team Management Skills
• Handing Guest Loyalty Programs, Guest Relationship Management, Guest Preferences Management
• Decision Making and Problem Resolution Skills
• Profile Quality Management Skills
• Pocessing an innovative and outgoing personality

Keywords

Guest Experience Executive

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Minor International


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