Guest Experience Supervisor Hilton Hotels

Employer Active

Posted 16 hrs ago

Experience

1 - 3 Years

Job Location

Abu Dhabi - United Arab Emirates

Education

Diploma

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Oversee daily Guest Experience operations, ensuring seamless coordination across all departments.

  • Manage pre-arrival communications and special requests, anticipating guest needs.
  • Handle VIP and repeat guest recognition programs with attention to detail and discretion.
  • Train, coach, and motivate the team to maintain LXR service standards.
  • Analyze guest feedback, implement service improvements, and celebrate success stories.

Desired Candidate Profile

Previous experience in a luxury hotel environment in a guest relations or front office leadership role.

  • A genuine passion for creating meaningful guest connections.
  • Excellent communication, problem-solving, and organizational skills.
  • Strong presence, emotional intelligence, and the ability to lead by example.
  • Fluency in English is essential; additional languages are an advantage.

Company Industry

  • Hotels
  • Hospitality

Department / Functional Area

  • HR
  • Human Relations
  • Industrial Relations

Keywords

  • Guest Experience Supervisor

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Hilton Hotels

At LXR Hotels & Resorts, we create bespoke luxury experiences where every guest feels genuinely cared for. LXR Eastern Mangroves Abu Dhabi will be the next addition to this collection a serene sanctuary that combines understated elegance with the natural beauty of Abu Dhabi s mangrove lagoon.

As strong>Guest Experience Supervisor/strong>, you will play a key role in crafting personalized and memorable moments for every guest. You will lead and inspire the Guest Experience team to deliver exceptional pre-arrival, in-stay, and post-stay service ensuring every interaction reflects the essence of LXR luxury.

Read More

https://hilton.taleo.net/careersection/hww_cs_internal_global/jobdetail.ftl?job=2331866&lang=en