Guest Relation Agent - (Kuwait)

Qualifications:
Preferably a female,presentable and elegantemployee
A minimum of 2 years experience in a similar position in restaurants or hotels
Knowledge of Arabic and English language is a must; French is a plus
Possess good computer and telephone handling skills
Have the ability to work within a team
Have friendly and courteous manners
Availability and flexibility in schedule
Have the ability to work under pressure
Responsibilities:
Coordinate with the Sales department on customer database and profiling
Collect customer reservations and practice space management in order to optimize the seating capacity of the restaurant
Manage the waiting list for walk-ins
Warmly and graciously greet all guests upon arrival and departure and escort them through the restaurant
Provide information to guests regarding set menus
Handle guestspecial requests and complaintsaccording to standards and procedures
Conduct table visits and check customer satisfaction and report any comment
Fill profile for all walk-ins and guests with reservations