Home Jobs in UAE Jobs in Dubai Agent Jobs in Dubai Agent

Guest Relation Agent (Russian/German Speaker)

Nassima Royal Hotel

Posted on July 16, 2018

1 - 2 years Dubai - United Arab Emirates

Diploma. Any Nationality

Opening 01

Job Description

Email sent successfully.

1. Ensure the maintenance of an atmosphere of tranquility at the Guest Relations area.
2. Implement guest recognition and guest contact programs.
3. Implement repeat guests and other related programs as well as updating guest profile with pertinent information and general comments.
4. Implement guest birthday program and ensure that all birthdates are registered and corresponding amenities are delivered.
5. Prepare and distribute welcome cards and amenities.
6. Constantly check reservations to ensure that guest with special requests are handled correctly.
7. Work with other departments to ensure proper handling of special requests and amenities placed in guestrooms (i.e. flowers, special occasion cakes, amenities, etc.)
8. Conduct regular inspection of rooms and liaise with housekeeping or engineering on deviation from standard set-ups. Coordinate with In room dining for room set-up and amenities.
9. Meet and escort all arriving guests ensuring that their needs are satisfied and that they are checked-in in a courteous and efficient manner. Give a complete introduction of the hotel and its facilities, pointing out fire evacuation routes.
10. Review daily arrivals/departures, for guests with airport pick-up/drop off, and liaise with Bell Captain to book/assign the appropriate vehicle/driver. Coordinate closely with Airport Representative and transport personnel for the timely dispatch of transport service.
11. Work closely with Room Reservations for the accurate flight information, and with Visa/Protocol officer to assure compliance of proper documentation and hassle free of guests

Hotels / Hospitality

Secretary / Front Office / Personal Assistant (PA)


Guest Relations

Login To ApplyRegister & ApplyApply Without Registration


Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

Nassima Royal Hotel

Nassima Royal Hotel offers bold contemporary style and high-end amenities in city centre.

The hotel’s location near the bus and metro stations as well as the international airport makes moving throughout the city easy, while its proximity to the Dubai International Financial Centre and Dubai Wo rld Trade Centre benefits business travellers. The rooms showcase a wide range of amenities and a clean, modern style accented with vibrant bursts of colour. The on-site restaurants serve a variety of world cuisines, while the bars and nightclub provide places to unwind after a day in Dubai. Nassima Royal Hotel also features an expansive outdoor pool area, health club, shuttle service, meeting rooms, and Spa Zen, which offers a range of treatments for wellness and relaxation.
Additional Information Required

Employer has requested some additional information along with your application for this job

Login to Naukrigulf

Continue using

All your activity will remain private