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Guest Relation Agent (Russian/German Speaker)

Nassima Royal Hotel

1 - 2 years Dubai - United Arab Emirates

Diploma. Any Nationality


, Posted on May 6, 2018 1 Opening

Job Description

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1. Ensure the maintenance of an atmosphere of tranquility at the Guest Relations area.
2. Implement guest recognition and guest contact programs.
3. Implement repeat guests and other related programs as well as updating guest profile with pertinent information and general comments.
4. Implement guest birthday program and ensure that all birthdates are registered and corresponding amenities are delivered.
5. Prepare and distribute welcome cards and amenities.
6. Constantly check reservations to ensure that guest with special requests are handled correctly.
7. Work with other departments to ensure proper handling of special requests and amenities placed in guestrooms (i.e. flowers, special occasion cakes, amenities, etc.)
8. Conduct regular inspection of rooms and liaise with housekeeping or engineering on deviation from standard set-ups. Coordinate with In room dining for room set-up and amenities.
9. Meet and escort all arriving guests ensuring that their needs are satisfied and that they are checked-in in a courteous and efficient manner. Give a complete introduction of the hotel and its facilities, pointing out fire evacuation routes.
10. Review daily arrivals/departures, for guests with airport pick-up/drop off, and liaise with Bell Captain to book/assign the appropriate vehicle/driver. Coordinate closely with Airport Representative and transport personnel for the timely dispatch of transport service.
11. Work closely with Room Reservations for the accurate flight information, and with Visa/Protocol officer to assure compliance of proper documentation and hassle free of guests


Industry Type : Hotels / Hospitality
Functional Area : Secretary / Front Office / Personal Assistant (PA)

Keywords

Guest Relations

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Nassima Royal Hotel

Nassima Royal Hotel offers bold contemporary style and high-end amenities in city centre.

The hotel’s location near the bus and metro stations as well as the international airport makes moving throughout the city easy, while its proximity to the Dubai International Financial Centre and Dubai Wo rld Trade Centre benefits business travellers. The rooms showcase a wide range of amenities and a clean, modern style accented with vibrant bursts of colour. The on-site restaurants serve a variety of world cuisines, while the bars and nightclub provide places to unwind after a day in Dubai. Nassima Royal Hotel also features an expansive outdoor pool area, health club, shuttle service, meeting rooms, and Spa Zen, which offers a range of treatments for wellness and relaxation.
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