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Guest Relation

First Central Hotel

Posted on March 21, 2018

3 - 4 years Other - United Arab Emirates

Any Graduation.

Opening 01

Job Description

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Welcoming guests in a friendly and professional way
Addressing and escalating customer complaints
Providing information about facilities, programs and other services
Review arrival lists to welcome guests
Attend to special guests (e.g. VIPs) and answer their inquiries
Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
Provide information about amenities, area and venues and promote services
Anticipate guest needs and build rapport with customers
Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
Address customer complaints and escalate to Guest Relations Manager when needed
Record information in the logbook daily
Ensure compliance with health and quality standards


Hotels / Hospitality

Chefs / F&B / Housekeeping / Front Desk

Keywords

Guest Relations Customer Complaints Quality Standards Service Compliance

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First Central Hotel


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