Guest Relation Officer AW Rostamani Holdings Co LLC

Employer Active

Posted 3 min ago

Experience

3 - 5 Years

Job Location

Dubai - United Arab Emirates (UAE)

Education

Secondary School, Intermediate School, Bachelor of Architecture

Nationality

Filipino

Gender

Female

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Greet and welcome customers confidently and in a professional manner.
  • Guide customers to the showroom, introduce them to the Sales Consultant, and arrange refreshments.
  • Assist customers until a Sales Consultant becomes available.
  • Contact customers two days after their visit to ensure a high level of customer service is maintained.
  • Ensure walk-in customer details are captured, entered into the system as leads, and shared with the Line Manager on a daily basis.
  • Create leads in Salesforce and transfer them to the Sales Consultant.
  • Ensure all leads are converted and reported to the Manager.
  • Create leads from telephone enquiries and forward them to the Sales Team.
  • Ensure all incoming calls are answered within three rings.
  • Ensure all calls are transferred to the appropriate person within 45 seconds.
  • Submit the showroom tracker, first visit survey detailed report, SSI report, telephone enquiries, delivery follow-up report, and other required reports in a timely manner.
  • Remain alert to any untoward activities occurring in the showroom and report them accordingly.
  • Support the Delivery In-Charge/Delivery Manager in receiving vehicles in Oracle and updating the new vehicle stock ageing report (daily).
  • Support the Delivery In-Charge/Delivery Manager in arranging showroom display vehicles and updating the ageing report (weekly/bi-weekly).
  • Support the Delivery In-Charge in conducting physical stock checks (weekly).
  • Support the Delivery In-Charge/Manager in maintaining and handling test drives (daily).
  • Maintain records of maintenance for the fleet of test drive vehicles.
  • Prepare support requirements for test drives for Sales Executives.
  • Ensure customer feedback is collected and forwarded to the Branch Manager for daily review.
  • Assist in obtaining required maintenance services and supporting suppliers.

Desired Candidate Profile


Educational Qualifications

  • High school diploma or equivalent; a degree in hospitality, business, or a related field is an advantage.

Work Experience

  • Minimum of 1–3 years’ experience in a similar role.

Competencies

  • Proven experience in customer service, preferably in a showroom, retail, or hospitality environment.
  • Strong communication and interpersonal skills.
  • Excellent organizational skills with strong attention to detail.
  • Ability to work under pressure and manage multiple tasks simultaneously.
  • Professional and friendly demeanor with a strong focus on customer satisfaction.
  • Proficiency in Microsoft Office and showroom management software is preferred.

Languages

  • English required

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

  • Guest Relation
  • Help Desk Operations
  • Reception Desk Handling
  • Customer Services
  • Guest Relationship
  • Guest Service
  • Client Relations
  • Hospitality Liaison
  • Service Excellence
  • Client Relations Officer
  • Customer Satisfaction
  • Communication Skills

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AW Rostamani Holdings Co LLC

One of the leading local group of companies in Middle East

Firos - NA

Deira Al Ittehad Road, Port Saeed ,Dubai P.O. Box - 22715, United Arab Emirates, Dubai, United Arab Emirates (UAE)