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Guest Relation Section Head

Andalusia Group

Posted on September 12, 2019

6 - 7 years Cairo - Egypt

Any Graduation. Any Nationality

Opening 01

Job Description

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Review the performance of each team member at the departmental objectives discussion appraisal
• Provide customer service personnel with guidance in handling difficult or complex issues or problems so they can be resolved effectively and efficiently.
• Sending the discharge cases for Lab manager
• Rounds in ICU, CCU, inpatients
• Sending report for cash and credit patients with doctor name and required procedures or service to be sent to the call center for follow up
• Sending rounds reports with bed numbers and nursing ratio
• Customer service daily activities for the day before.
• Maintains a continuous customer satisfaction level to all patients by preventing or handling their complaints either official or unofficial.
• Boost word of mouth by providing best-in class service before, during and after patients stay.
• Holding customer satisfaction surveys for diverse hospital services.
• Follow up the complaints with management till resolving it and provide customer with appropriate feedbacks within a strict time limit.
• Handling the DAMA cases
• Sending a welcoming messages to new entrance patients
• Build loyalty through customer service.
• Redefine evaluation criteria for customer service
job requirements
More than 6 years


Chefs / F&B / Housekeeping / Front Desk

Desired Candidate Profile

Bachelor degree
• Excellent command of English
• Six Years of Experience in Customer Service. Preferable: ( Experience in Medical & Health Care Organizations )
• Strong knowledge of Microsoft Office.
• Focus on quality and customer service
• Must be proficient with Microsoft Office (intermediate Word, basic Excel)
• Must be able to effectively deal with people at all levels inside and outside of the Company
• Creative ability & writing proficiency
• Must adapt well to change and successfully set and adjust priorities as needed

Keywords

Guest Relation Section Head

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Andalusia Group


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