Guest Relation Section Head Andalusia Group Posted on September 12, 2019 6 - 7 years Cairo - Egypt Any Graduation. Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Review the performance of each team member at the departmental objectives discussion appraisal• Provide customer service personnel with guidance in handling difficult or complex issues or problems so they can be resolved effectively and efficiently.• Sending the discharge cases for Lab manager• Rounds in ICU, CCU, inpatients• Sending report for cash and credit patients with doctor name and required procedures or service to be sent to the call center for follow up• Sending rounds reports with bed numbers and nursing ratio• Customer service daily activities for the day before.• Maintains a continuous customer satisfaction level to all patients by preventing or handling their complaints either official or unofficial.• Boost word of mouth by providing best-in class service before, during and after patients stay.• Holding customer satisfaction surveys for diverse hospital services.• Follow up the complaints with management till resolving it and provide customer with appropriate feedbacks within a strict time limit.• Handling the DAMA cases• Sending a welcoming messages to new entrance patients• Build loyalty through customer service.• Redefine evaluation criteria for customer servicejob requirementsMore than 6 years Company Industry Medical / Healthcare / Diagnostics / Medical Devices Department/Functional Area Chefs / F&B / Housekeeping / Front Desk Desired Candidate Profile Bachelor degree• Excellent command of English• Six Years of Experience in Customer Service. Preferable: ( Experience in Medical & Health Care Organizations )• Strong knowledge of Microsoft Office.• Focus on quality and customer service• Must be proficient with Microsoft Office (intermediate Word, basic Excel)• Must be able to effectively deal with people at all levels inside and outside of the Company• Creative ability & writing proficiency• Must adapt well to change and successfully set and adjust priorities as needed Keywords Guest Relation Section Head REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at email@example.com People Looking for Section Head Jobs also searched Section Head Jobs Retail Manager Jobs Floor Manager Jobs Hotel Jobs Ccu Jobs ICU Jobs Nursing Jobs Andalusia Group View Contact Details Contact Name/ Designation: - Website https://wuzzuf.net/jobs/p/230643-Guest-Relation-Section-Head-Andalusia-Group-Cairo-Egypt Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?