Home Jobs in UAE Jobs in Dubai Agent Jobs in Dubai Agent

Guest Relations Agent - Arabic Speaker

Marriott Hotels Resorts /JW Marriott

Posted on July 5, 2018

2 - 3 years Dubai - United Arab Emirates

Any Nationality

Opening 01

Job Description

EMAIL JOB
Email sent successfully.

Ensuring
lobby coverage at all times and special attention in serving VIPs and Elite
members.
Serving
guest at the front desk, executive lounge reception (if necessary) and main
lobby while providing the highest level of service possible in an efficient
courteous and professional manner by following Marriott Standards. Creating
memorable experiences for our accomplished guests especially looking after the
Elite members.
SCOPE / BUSINESS CONTEXT
• A Full Time
position based at JW Marriott Marquis Dubai.
CANDIDATE PROFILE
Experience:
• Customer
services/contact.
• Hotel/hospitality
experience especially in the Middle East will be an added value.
Skills and Knowledge
• Excellent
command of English oral and written communication skills Arabic or other
European Language is an added advantage
• Opera knowledge
• Tolerant for all
guests and colleagues (regardless of race, sex, color or religion)
• Diplomatic and
positive
• Proactive and
responsible
• Ability to take
simple decisions
• A people s
person
• Fast Learner
• Team player
• Able to get on
well with people from many different backgrounds, cultures, etc.
• Able to work
under pressure
• Ability to multi
tasks
• Should be
flexible and able to work in shifts
• Ability to
handle cash
• Have knowledge
of selling skills
• Knowledge of
Dubai is preferred but not essential
• Basic accounting
skills
Education or Certification
• College
Graduate-Preferred
• Hotel School is
an added advantage-Preferred
SPECIFIC DUTIES
The following are specific responsibilities and contributions critical
to the successful performance of the position:
• Report to work
on time in proper, clean uniform with name tag, griffin, service note, etc.
• Maintain high
standards of personal hygiene and wear proper uniform at all times (incl. name
badge, griffin, service note, etc.).
• Ensuring
lobby coverage at all times and special attention in serving VIPs and Elite
members.
• Perform In Room
Check-in to assigned VIPs and Elite members.
• Coordinate with
Transportation Desk to ensure timely pick-up and drop-off of guests and
whenever possible welcome them at the main drive and assist with check-in
• Follow the
department check-list and task.
• Be knowledgeable
about hotel procedures and check all bulletins for info
• Get a daily
briefing about all special events
• Have knowledge
about all room rates, discounts and promotions and know how to handle it
• Have knowledge
about all guest rooms, features and amenities plus all services offered by the
hotel
• Check in the
guest according to SOP & LSOP and Job aids
• Follow all cash
handling procedures and be able to check out all guests properly
• Perform any
reasonable request as directed by Management
• Operate MARSHA /
OPERA and other systems as required
• Be knowledgeable
of Marriott Rewards, Elite program and other Frequent flyer programs as
required
• Know the Brand
Standard Audit Points and conform adherence
• Answer the
telephone according to telephone etiquette as laid down by Marriott Standards
• Know the
procedure to handle safety deposit boxes
• Handle email and
messages in compliance with guidelines laid down and in a confidential manner
• Ensure the cleanliness
and upkeep of the Lobby and other work areas
• Ensure that all
guest problems are solved by using LEARN/GUEST models and escalated properly
• Assist fellow
associates on their jobs to ensure completion of all jobs on time
• Be knowledgeable
of all emergency procedures and know how to act on them when required
• Due to the
nature of our business, to understand that work schedules and demands of the
position may vary from time to time.
• Ensure all
guests are welcomed, met and greeted, offered welcome drinks and/or cold towels
(depending on brand) and escorted to the elevators and/or room according to the
JW Marriott Welcome Experience.
• Use password
with discretion and follow all policies laid down by Marriott Intl. with
regards to PCI.
• Be familiar with
all local attractions, hotels, restaurants, etc.
• Protect guest
and associate security by never revealing any personal information, room
numbers, addresses, telephone numbers etc. unless authorized by a manager.
• Close shift at
the end of the day by strictly following the blind drop closing procedures.
• Front desk/Guest
Relations leader will always verify your shift closing.
• Report any
unusual occurrences and/or requests to a Manager.
• Act as a hotel
and brand ambassador at all times.
• Be proactive in
anticipating guest needs and ensure lobby presence is maintained at all times.
• Be familiar with
daily checklists/events/arrival-departure trend of your shift to ensure smooth
operations.
• Initiate and Involve in
additional projects and duties as assigned by leaders and ensure the tasks are
done within the deadline
Safety and Security
• Report
work related accidents, or other injuries immediately upon occurrence to
manager/supervisor.
• Follow
company and department safety and security policies and procedures to ensure a
clean, safe, and secure environment.
• Notify
Loss Prevention/Security of any guest reports of theft.
Policies and Procedures
• Follow
company, hotel and department policies and procedures.
• Follows Marriott International Hotels Limited
Regional Office policies and procedures
• Protect
the privacy and security of guests and coworkers.
• Maintain
confidentiality of proprietary materials and information.
• Ensure
uniform, nametags, and personal appearance are clean, hygienic, professional
and in compliance with company policies and procedures.
• Protect
company tools, equipment, machines, or other assets in accordance with company
policies and procedures.
• Perform
other reasonable job duties as requested by Supervisors and Management.
• Working
hours as required to do your job but normally not less than 48 hours per week.
Guest Relations
• Actively
listen and respond positively to guest questions, concerns, and requests using
brand or property specific process (e.g., LEARN, JW Symphony of Service) to
resolve issues, delight, and build trust.
• Assist
other employees to ensure proper coverage and prompt guest service.


Hotels / Hospitality

Chefs / F&B / Housekeeping / Front Desk

Keywords

Hospitality Auditing Manager Quality Assurance Loss prevention Front Desk Executive Quality improvement Accounting Brand Ambassador Guest relations Cash handling

REPORT THIS JOB

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

Marriott Hotels Resorts /JW Marriott

Founded by J. Willard and Alice Marriott in 1927, Marriott International, Inc. is a leading global lodging company headquartered in Washington, DC in Bethesda, Maryland. It has over 6,000 properties in nearly 122 countries- Middle East & Africa (245 properties, 29 countries), Europe (512 properti es, 37 countries), United States & Canada ( 4,526 properties, 2 countries), Caribbean & Latin America (225 properties, 33 countries), and Asia-Pacific (572 properties, 21 countries). Marriott International, a FORTUNE 500 Company, started its operations in the Middle East in 1980 with Riyadh Marriott Hotel in Saudi Arabia.





Marriott’s portfolio of brands includes JW Marriott and Marriott Hotels, the flagship brand of Marriott with over 500 international locations, along with the other 30 brands. The ever-evolving and award-winning brands of the organization continue to bring in customer satisfaction by offering exceptional amenities and attentive guest care that sets the industry standards. Known as one of the ‘best employers’, Marriott maintains a work culture that puts its people first. The organization offers excellent benefits and career paths that help its employees to grow professionally and personally. Marriott International promotes innovation, diversity, teamwork and a thriving culture. Marriott International’s merger with Starwood Hotels & Resorts has strengthened its position as the best travel company in the world.



More
View Contact Details
Additional Information Required

Employer has requested some additional information along with your application for this job

Login to Naukrigulf

Continue using

All your activity will remain private

or