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Guest Relations Agent at InterContinental Dubai Marina

InterContinental Hotels & Resorts - Middle East & Africa

Posted on July 10, 2018

1 - 2 years Dubai - United Arab Emirates

Any Nationality

Opening 01

Job Description

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What's your passion? Whether you're into bird watching, baseball, or board games at IHG we're interested in YOU! We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our dynamic & committed team at the InterContinental Dubai Marina.
InterContinental Dubai Marina nbspis one of Dubai's five star luxury properties in the heart of the city with 328 rooms, flexible event space and full service Spa. Marina Social, in partnership with celebrity Chef Jason Atherton, and expert sommeliers attract discerning diners to our five restaurant and bars. With over 30 languages and countries represented by the staff, the hotel weaves together an international five star presence with Mediterranean charm.nbsp
We are currently searching for anbsp Guest Relations Agent nbspto join our team.nbspIn this position, the responsibilities includenbspbeing the first point of contact for guest if assistance is required, ensuring that all request are met in a timely manner,nbspensuring that any complaints are dealt with swiftly. You will play a key role in delivering our unique guest experience; seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner. This role requires to be most of the time in the guest area and to interact & engage the guests, acting a Public Relations role, in order to build strong and long-term relationships; and Serve as the main point of contact for regular guests and VIP Guests and ensure hotel departments are fully briefed on their requirements. You will ensure that the hotel's brand standards are followed and adhered to.
Required is a 1 year experience innbspand a solid understanding of Guest Relations operationnbspin a 4 or 5 star hotel.nbspAvailability to work flexible hours across a 7 day operation is essential. This 'hands-on' role requires for someone who is enthusiastic, spontaneous and empathic. A high level of personal maturity is vital for this position; good visual memory. At ease in a multi-cultural environment and you will bring with you strong interpersonal skills and excellent command of written and spoken English is required. French Language will be an additive advantage.
In return we'll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we'll give you the Room to be yourself. So what's your passion? Please get in touch by applying online and tell us how you could bring your individual skills to IHG.

Contact: IHG Recruiter

Reference: CatererGlobal/69516372

Job ID: 82254576

Hotels / Hospitality

Chefs / F&B / Housekeeping / Front Desk


Public Relations Interpersonal Skills Guest Relations Financeiness Executive Chef Relationship Executive Room


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InterContinental Hotels & Resorts - Middle East & Africa

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