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Guest Relations Agent ( Female )

Swissotel Al Maqam

2 - 3 years Other - Saudi Arabia

Any European National


, Posted on January 8, 2018 1 Opening

Job Description

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Swiss tel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career path.
Swissotel Makkah description :
Swissotel Makkah is Swissotel s first hotel to open in Saudi Arabia. The hotel offers 1487 elegant rooms and suites with modern design, complementing the values of today s Arab culture.
As part of the prestigious Abraj Al Bait complex, the deluxe Swissotel Makkah is a contemporary five-star hotel located in close proximity to the holy Masjid Al Haraam, overlooking the Ka aba and the Grand Mosque.
Swissotel Makkah is part of a new urban development, including two restaurants, one executive lounge, two meeting rooms and a business centre. It has private entrances that make it easier for pilgrims to reach Al Masjid Al Haram. We invite you to be part of the dynamic Housekeeping team as
Guest Relation Agent ( Female )
Summary of Responsibilities :
The main responsibilities and tasks of this position are as listed below, but not limited to these:
To consistently offer professional, friendly and engaging service
To greet, check in and settle guest accounts while ensuring all service standards are followed
To assist guests regarding hotel facilities in an informative and helpful way
To respond to each Guest who approaches the Reception Desk
To drive rate through up-selling room brands
To follow department policies, procedures and service standards
To follow all safety policies
Other duties as assigned


Industry Type : Hotels / Hospitality
Functional Area : Chefs / F&B / Housekeeping / Front Desk

Desired Candidate Profile

Qualifications:
We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display a passion for perfection and work in a dynamic environment. In addition, the candidate should possess:
Previous customer related experience preferred
Previous PMS experience an asset
Computer literate in Microsoft Window applications an asset
Must be able to type 25 words per minute
Must possess a professional presentation
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Swiss tel Hotels & Resorts
Swiss tel Hotels & Resorts offers broad career development possibilities within a growing international group and competitive conditions of employment.
If you feel you are ready for your next professional challenge, send us your application today.

Keywords

Housekeeping Service Computer Literate Interpersonal Skills Guest Relations Windows Career Development

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Swissotel Al Maqam


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