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Guest Relations Agent

Client of Versatile Consultancy DMCC

Posted on June 26, 2019

2 - 3 years Dubai - United Arab Emirates

Any Graduation. Any European National

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Job Description

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Job description
Guest Relations Agent
Job Brief:
We are hiring a 'Guest Relations Agent' for a famous Five Star Hotel in Dubai, United Arab Emirates.
Designation: Guest Relations Agent
Job Brief: Accommodation & Food provided by the employer.
Job Responsibilities:
• Review arrival lists to welcome guests
• Attend to special guests (e.g. VIPs) and answer their inquiries
• Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
• Provide information about amenities, area and venues and promote services
• Anticipate guest needs and build rapport with customers
• Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
• Address customer complaints and escalate to Guest Relations Manager when needed
• Record information in the logbook daily
• Ensure compliance with health and quality standards
Nationality: Eastern European
Minimum Qualification: Bachelor's Degree or Equivalent
Work Experience: 2 Years
Salary: TBD
This job is based in Dubai, United Arab Emirates.


Hotels / Hospitality

HR / Human Relations / Industrial Relations

Keywords

Customer complaints Quality standards Guest relations Room service Compliance

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Client of Versatile Consultancy DMCC


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