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GUEST RELATIONS AGENT

Mandarin Oriental Hotel Group

Posted on July 12, 2018

1 - 2 years Dubai - United Arab Emirates

Diploma(Aircraft Maintenance). Any Nationality

Opening 01

Job Description

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Departmental:
Help the Guest Relations Manager to inspect all VIPs rooms prior to arrival and ensure all requests are met.
Help the Guest Relations Manager to meet and greet guests.
Prepare the Daily Communication Form.
Handle amenity requests and other guest relations programmes
Run and Participate in the VIPs meeting.
Assists the Front Office during need periods.
Handles guests complaints.
Works closely with Front Office, Housekeeping, Room Services, Concierge and all F&B departments.
Establish individual guest s preferences and provide the service accordingly.
Check and update arrival and departure reports for a better handling and anticipation of guest needs.
Establish a personal contact with guests during their stay and local guests in the lobby and food and beverage outlets.
Attend to specific guest s requests ensuring efficient and proactive service.
Education & Certificates
Senior School qualification
Skills & Experience
Minimum 2 years of experience working in a 5-star hotel environment.
A minimum of 1 years of Front Office experience.
Previous experience working in the Middle East Region is an advantage.
Effective verbal and written communication skills in English. Arabic is an advantage
Strong commands of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex
Strong problem-solving skills.
Excellent communication skills.
Able to multi-task.
The ability to work well in a team environment.
Position Related Requirements
Able to stand for extended period of time.
Able to work flexible hours including evening, and overnight.


Hotels / Hospitality

Helpdesk / Customer Service / Telecalling

Keywords

Front Office Housekeeping Guest Relations Inspection Room

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Mandarin Oriental Hotel Group


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