GUEST RELATIONS AGENT Mandarin Oriental Hotel Group Posted on July 12, 2018 1 - 2 years Dubai - United Arab Emirates Diploma(Aircraft Maintenance). Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Departmental: Help the Guest Relations Manager to inspect all VIPs rooms prior to arrival and ensure all requests are met. Help the Guest Relations Manager to meet and greet guests. Prepare the Daily Communication Form. Handle amenity requests and other guest relations programmes Run and Participate in the VIPs meeting. Assists the Front Office during need periods. Handles guests complaints. Works closely with Front Office, Housekeeping, Room Services, Concierge and all F&B departments. Establish individual guest s preferences and provide the service accordingly. Check and update arrival and departure reports for a better handling and anticipation of guest needs. Establish a personal contact with guests during their stay and local guests in the lobby and food and beverage outlets. Attend to specific guest s requests ensuring efficient and proactive service. Education & Certificates Senior School qualification Skills & Experience Minimum 2 years of experience working in a 5-star hotel environment. A minimum of 1 years of Front Office experience. Previous experience working in the Middle East Region is an advantage. Effective verbal and written communication skills in English. Arabic is an advantage Strong commands of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex Strong problem-solving skills. Excellent communication skills. Able to multi-task. The ability to work well in a team environment. Position Related Requirements Able to stand for extended period of time. Able to work flexible hours including evening, and overnight. Company Industry Hotels / Hospitality Department/Functional Area Helpdesk / Customer Service / Telecalling Keywords Front Office Housekeeping Guest Relations Inspection Room REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People also searched for Dubai UAE All Jobs Agent Jobs in Dubai Advisor Jobs in Dubai Team Leader Jobs in Dubai Customer Service Jobs in Dubai Food Jobs in Dubai Beverage Jobs in Dubai Front Office Jobs in Dubai Agent Jobs in UAE Advisor Jobs in UAE Team Leader Jobs in UAE Customer Service Jobs in UAE Food Jobs in UAE Beverage Jobs in UAE Front Office Jobs in UAE Agent Jobs Advisor Jobs Team Leader Jobs Customer Service Jobs Food Jobs Beverage Jobs Front Office Jobs Mandarin Oriental Hotel Group View Contact Details Contact Name/ Designation: - Website http://careers.pageuppeople.com/800/cw/en/job/500677/guest-relations-agent Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?