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Guest Relations Agent

Intercontinental Hotels Group

Posted on July 13, 2018

2 - 3 years Fujairah - United Arab Emirates

Diploma(Other). Any Nationality

Opening 01

Job Description

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At the moment we're looking for Guest Relations Agent to join our friendly and professional team at InterContinental Fujairah Resort. As Guest Relations Agent, you will be responsible in participating fully in the daily operations of the front desk during scheduled shifts, ensuring that all guests are treated efficiently, courteously and professionally at all the times by following standards of aggressive hospitality and adhering to guidelines and procedures.
Key Responsibilities:
Assist in achieving the departmental goals such as Heart Beat, IHG Rewards Club Enrollment, Up Selling and control expenses to achieve the budgeted revenue.
Be proactive and have knowledge on pre-arrival planning for appropriate guest recognition.
Perform certain Front Desk responsibilities, such as granting extensions, late departures, room changes, etc.
Be aware of any group in-house/arrival and ensure that any special instructions are understood.
Handle any guest problems or complaints in a professional and hospitable manner. Ensure that they are resolved and followed through using the LEARN process. Seek help if barrier arise. Ensure all complaints are tracked using the Guest Response program.
Be disciplined at all times, stand alert and tall at the front desk, greet guests immediately and offer assistance before the guest asks. Focus total attention to the customers
At IHG we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies.
So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.
We are an equal opportunities employer.


Hotels / Hospitality

Secretary / Front Office / Personal Assistant (PA)

Desired Candidate Profile


Previous experience working within Front Office Department or similar environment
Preferably with 5-Star Hotel experience
Strong Communication skills (verbal, listening, writing)
Excellent Hospitality Skills
Proficiency and strong knowledge in Microsoft Office and Opera
Pro-active and reliable
Able to work alone and within a team

Keywords

Front Office Hospitality Guest Relations Front Desk Management Focus Relationship Executiveiness Executive

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Intercontinental Hotels Group

Founded in 1988, InterContinental Hotels Group (IHG) is one of the leading hotel groups in the world. The group owns nearly 5,100 hotels and more than 750,000 rooms in almost 100 countries. During 2015, the company had more than 175 million guest nights. Its brands are present in 13 of the 20 larges t hotel markets. In UAE, the hospitality chain has its presence in Dubai, Abu Dhabi and Fujairah. The hospitality giant’s portfolio of brands includes: • InterContinental® Hotels & Resorts• Kimpton Hotels & Restaurants• Holiday Inn• Holiday Inn Express• Crowne Plaza Hotels & Resorts• Hotel Indigo• Staybridge Suites• Candlewood Suites• EVEN Hotels• HUALUXE Hotels and ResortsIHG's aim is to create ‘Great Hotels Guests Love’. Towards this goal, the group is committed to introducing more rooms in its ever-growing portfolio of hotels not just in existing locations but beyond too. The company also aims to reduce the carbon footprint and water use to promote eco-friendly travel amongst its guests.The company welcomes hospitality professional to join its teams with a promise to offer numerous benefit and opportunity that comes with working for a global organization. IHG encourages people to bring their individual passions and ambitions and support its employees in realizing their goals.
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