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Guest Relations Agent

Intercontinental Hotels Group (IHG)

Posted on July 13, 2018

1 - 2 years United Arab Emirates - United Arab Emirates

Any Nationality

Opening 01

Job Description

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What's your passion? Whether you're into scuba diving, golf or dancing the tango, at IHG we're interested in you. We love people who apply the same amount of passion and precision to their jobs as they do to their hobbies. Imagine working for a company that gives you Room to be yourself. Our commitment to our people is to deliver Room to have a great start, to learn and grow, to perform, to be recognized and rewarded, to be involved and to take the initiative and lead.
At the moment we're looking for Guest Relations Agent to join our friendly and professional team at InterContinental Fujairah Resort. As Guest Relations Agent, you will be responsible in participating fully in the daily operations of the front desk during scheduled shifts, ensuring that all guests are treated efficiently, courteously and professionally at all the times by following standards of aggressive hospitality and adhering to guidelines and procedures.
Key Responsibilities:
Assist in achieving the departmental goals such as Heart Beat, IHG Rewards Club Enrollment, Up Selling and control expenses to achieve the budgeted revenue.
Be proactive and have knowledge on pre-arrival planning for appropriate guest recognition.
Perform certain Front Desk responsibilities, such as granting extensions, late departures, room changes, etc.
Be aware of any group in-house/arrival and ensure that any special instructions are understood.
Handle any guest problems or complaints in a professional and hospitable manner. Ensure that they are resolved and followed through using the LEARN process. Seek help if barrier arise. Ensure all complaints are tracked using the Guest Response program.
Be disciplined at all times, stand alert and tall at the front desk, greet guests immediately and offer assistance before the guest asks. Focus total attention to the customers
At IHG we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies.
So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.
We are an equal opportunities employer.
Previous experience working within Front Office Department or similar environment
Preferably with 5-Star Hotel experience
Strong Communication skills (verbal, listening, writing)
Excellent Hospitality Skills
Proficiency and strong knowledge in Microsoft Office and Opera
Pro-active and reliable
Able to work alone and within a team

Hotels / Hospitality

Helpdesk / Customer Service / Telecalling


Front office Hospitality MS Office Guest relations Front desk Management Focus Room Relationship Executive Business Executive


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Intercontinental Hotels Group (IHG)

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