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Guest Relations Agent - Russian Speaker

Millennium & Copthorne - MILLENNIUM

Posted on August 2, 2018

2 - 3 years Abu Dhabi - United Arab Emirates

Any Nationality

Opening 01

Job Description

EMAIL JOB
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Welcome to our World
Our Vision at Millennium & Copthorne Middle East and Africa is to be the preferred hotel company for our guests, colleagues, and owners while achieving exceptional growth.
We have an Ambition to operate 100 preferred hotels by the year 2020.
Job Location
Grand Millennium Al Wahda Abu Dhabi offering direct access to Al Wahda Mall, it's a shopper's dream come true. Business travelers can look forward to a state-of-the-art business center. Holidaymakers will appreciate our convenient city-center location, first-class health club and spa, and 5 dining options led by prominent and experienced chefs. Its 830 rooms offer great views of Abu Dhabi and the nearby attractions. The iconic Qasr Al Hosn, Sheikh Zayed Grand Mosque, Ferrari World Abu Dhabi, and Abu Dhabi National Exhibition Center are only short drives away.
Key Job Responsibilities
• Welcome all guests with a smile and maintain a professional approach at
all times.
• Meet and greet all VIPs
• Be knowledgeable about daily hotel operations, check daily event sheet,
bulletin boards and be up to date with all changes, new procedure and events.
• Have knowledge of hotel rates, package and discounts.
• Be flexible according to the business needs.
• Be fully aware of hotel credit policy and
procedures and ensure that it s adhered at all time.
• Be knowledgeable and promote the My Millennium
Rewards program.
• Ensure that all VIP room assignments are done
24hrs in advance and communicated to all departments
• Take initiative through empowerment to ensure
complete guest satisfaction.
• Be fully aware of safety and emergency
procedures.
• Handle email and messages properly and on
confidential basis.
• Know how to follow all hospitality guidelines
and daily service basics.
• Make sure to work with various departments for
accurate delivery of guest amenities
• Be aware of the front desk operations and help
front desk Colleagues when needed
• Report any unusual occurrences or requests to
the manager, supervisor.
• Be familiar with the AM, PM and night check
list to ensure smooth daily operations.
• Ability to deal with the public in a
professional and courteous manner.
• Ability to communicate with all managers,
supervisors and fellow colleagues.


Hotels / Hospitality

Chefs / F&B / Housekeeping / Front Desk

Desired Candidate Profile

* Having an experience in similar position for at least 2 years with a great deal interpersonal skills and good level in of physical fitness
Strong English Communication skills (verbal, listening, writing)
Innovative
Pro-active and reliable
Able to work alone and within a team
Opera, Microsoft office and other operating systems knowledge
Outgoing personality and outstanding guest service skills.

Keywords

Hospitality Interpersonal Skills Guest Satisfaction Operating Systems Operations Guest Relations Guest Service Front Desk Supervisor

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Millennium & Copthorne - MILLENNIUM


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