Guest Relations Agent - Russian Speaker Millennium & Copthorne - MILLENNIUM Posted on August 2, 2018 2 - 3 years Abu Dhabi - United Arab Emirates Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB * Welcome to our World Our Vision at Millennium & Copthorne Middle East and Africa is to be the preferred hotel company for our guests, colleagues, and owners while achieving exceptional growth. We have an Ambition to operate 100 preferred hotels by the year 2020. Job Location Grand Millennium Al Wahda Abu Dhabi offering direct access to Al Wahda Mall, it's a shopper's dream come true. Business travelers can look forward to a state-of-the-art business center. Holidaymakers will appreciate our convenient city-center location, first-class health club and spa, and 5 dining options led by prominent and experienced chefs. Its 830 rooms offer great views of Abu Dhabi and the nearby attractions. The iconic Qasr Al Hosn, Sheikh Zayed Grand Mosque, Ferrari World Abu Dhabi, and Abu Dhabi National Exhibition Center are only short drives away. Key Job Responsibilities • Welcome all guests with a smile and maintain a professional approach at all times. • Meet and greet all VIPs • Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedure and events. • Have knowledge of hotel rates, package and discounts. • Be flexible according to the business needs. • Be fully aware of hotel credit policy and procedures and ensure that it s adhered at all time. • Be knowledgeable and promote the My Millennium Rewards program. • Ensure that all VIP room assignments are done 24hrs in advance and communicated to all departments • Take initiative through empowerment to ensure complete guest satisfaction. • Be fully aware of safety and emergency procedures. • Handle email and messages properly and on confidential basis. • Know how to follow all hospitality guidelines and daily service basics. • Make sure to work with various departments for accurate delivery of guest amenities • Be aware of the front desk operations and help front desk Colleagues when needed • Report any unusual occurrences or requests to the manager, supervisor. • Be familiar with the AM, PM and night check list to ensure smooth daily operations. • Ability to deal with the public in a professional and courteous manner. • Ability to communicate with all managers, supervisors and fellow colleagues. Company Industry Hotels / Hospitality Department/Functional Area Chefs / F&B / Housekeeping / Front Desk Desired Candidate Profile * Having an experience in similar position for at least 2 years with a great deal interpersonal skills and good level in of physical fitness Strong English Communication skills (verbal, listening, writing) Innovative Pro-active and reliable Able to work alone and within a team Opera, Microsoft office and other operating systems knowledge Outgoing personality and outstanding guest service skills. Keywords Hospitality Interpersonal Skills Guest Satisfaction Operating Systems Operations Guest Relations Guest Service Front Desk Supervisor REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at email@example.com People also searched for Dubai UAE All Jobs Agent Jobs in Dubai Advisor Jobs in Dubai Team Leader Jobs in Dubai Hotel Jobs in Dubai English Jobs in Dubai SPA Jobs in Dubai Guest Relations Jobs in Dubai Agent Jobs in UAE Advisor Jobs in UAE Team Leader Jobs in UAE Hotel Jobs in UAE English Jobs in UAE SPA Jobs in UAE Guest Relations Jobs in UAE Agent Jobs Advisor Jobs Team Leader Jobs Hotel Jobs English Jobs SPA Jobs Guest Relations Jobs Millennium & Copthorne - MILLENNIUM View Contact Details Contact Name/ Designation: - Website https://millennium.taleo.net/careersection/jobdetail.ftl?job=180000CR&lang=en Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?