Guest Relations Executive

Confidential Company

Employer Active

Posted 13 hrs ago

Experience

0 - 2 Years

Monthly Salary

AED 3,000 - 3,500 ($811 - $946)

Job Location

Abu Dhabi - United Arab Emirates (UAE)

Education

Any Graduation

Nationality

Any Nationality

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Role - Guest Relations Executive

  • Contract - 6 Months Extendable

  • Salary - 3500 AED

  • Immediate Joiners only


Key Responsibilities

Customer Experience & Engagement

  • Act as the primary point of contact for customers

  • Ensure a positive and seamless customer journey across all touchpoints

  • Proactively engage with customers to understand their needs and expectations

Issue Resolution & Support

  • Handle customer queries, complaints, and escalations efficiently

  • Ensure timely resolution of issues while maintaining service quality

  • Coordinate with internal teams to resolve customer concerns

Customer Retention & Satisfaction

  • Monitor customer satisfaction levels and take corrective actions

  • Build strong relationships to improve retention and loyalty

  • Identify at-risk customers and take proactive measures



Regards

TASC Recruitment Team

Desired Candidate Profile

Feedback & Improvement

  • Collect customer feedback and share insights with relevant teams

  • Recommend process improvements to enhance customer experience

Reporting & Tracking

  • Maintain accurate records of customer interactions

  • Track KPIs such as customer satisfaction (CSAT), response time, and resolution time

Employment Type

    Full Time

Company Industry

  • Retail

Department / Functional Area

  • Sales
  • Business Development

Keywords

  • Sales
  • Guest
  • Customer
  • Arabic
  • Hindi
  • Urdu
  • Tagalog
  • Customer Relations Officer
  • Customer Service

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Confidential Company