Guest Relations Executive OceanAir Travel & Tourism LLC Posted on June 30, 2020 2 - 3 years Cairo - Egypt Bachelor of Arts(Other). Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB • We are looking for a Guest Relation, should have exceptional interpersonal communication skills as he/she constantly needs to build a relationship with guests as well as the internal staff members.Responsibilities and Duties:• Anticipate guest needs and build rapport with customers• Address customer complaints and escalate to concern team when needed• Provide information about amenities, area, venues and promote services• Offer assistance with certain tasks like confirming travel arrangements, taking messages etc.• Responsible for informing guest s pickup time and clearing their general travel• doubts.• Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction• Coordinate and manage communication between guests and Operations Team and follow up to ensure we resolve customer concerns.• Ensure clients are properly conveyed all the travel itinerary and pickup time previous night before the tour.• Communicating with our Customers over the phone, Emails, Web chat, or any social media channels.• Sending a confirmation email to customers for there pick up time within 24 Hours prior to the tour time.• Contacting customers 10 minutes before the pick up time to make sure they are ready.• Connecting customers with the pick up service at the pick up time.• In case of any pick up delay informing customers and following up the pick up until it is Done.• Contacting the customer during or after the tour to get the customer feedback.• Getting at least 5 stars review for each booking.• Managing customer complains or objection.• Removing and managing negative feedback from the customers.• Able to work in different shifts as per the company schedule• Monitor the reviews ranking for all products, guides and leadersjob requirementsMore than 2 yearsNot SpecifiedRequired Experience and Qualifications• A customer-oriented and professional attitude• Familiarity with hospitality industry standards• Proficiency in English; knowledge of additional languages is a plus• Previous experience as a Guest Relations Executive in the Hospitality industry• Diploma or BSc/BA in Hospitality, travel & tourism Management is preferred Company Industry Travel / Tourism Department/Functional Area Chefs / F&B / Housekeeping / Front Desk Keywords Guest Relations Executive REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People Looking for Guest Relation Executive Jobs also searched Guest Relation Executive Jobs Front Office Executive Jobs Front Desk Executive Jobs Hotel Jobs Travel Arrangements Jobs Hospitality Jobs Bsc Jobs OceanAir Travel & Tourism LLC View Contact Details Contact Name/ Designation: - Website https://wuzzuf.net/jobs/p/fa0cc6be-8c52-49fa-bede-e8705b06c3a1-Guest-Relations-Executive-OceanAir-Travel-Tourism-LLC-Cairo-Egypt Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?