Guest Relations Officer Sofitel Dubai Downtown Posted on August 3, 2018 1 - 2 years Dubai - United Arab Emirates Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB ABOUT THE SOFITEL DUBAI DOWNTOWN: The Sofitel Dubai Downtown is a brand new hotel blending Sofitel s passion for excellence and French art de vivre. A magnificent addition to the five star luxury scene of Dubai, it is located in the heart of Downtown. The hotel features 350 rooms & suites, restaurants & bars and 14 meeting rooms. Breathtaking views of Burj Khalifa & the coastline, everything literally at your doorstep, Sofitel Dubai Downtown is the choice hotel of discerned travelers. Apply for a unique opportunity to be a part of this Magnifique Brand! JOB RESPONSIBILITIES: The Guest Relations Officers welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Your role as a Guest Relations Officer also includes the following responsibilities, such as: • Meets and greets all guest upon arrival and departure • Escorts VIP guests to their allocated room and explain the facilities and room features. • Maintains regular contacts with the guest • Obtains guest feedback on their stay in the hotel. If priorities, take immediate action to remedy solutions. • Records daily activities and complaints in the guest relations logbook and informs the respective department heads for immediate action • Assists all guest utilizing Guest Relations Desk • Works closely with F&B team specially Room Service team and Executive lounge team • Promote all our outlets and any special promotion going on • Promotes inter-hotel sales and in-house facilities, and be aware of banquet events, hotel facilities F&B outlets, special promotion for the purpose of assisting guests and offering accurate information REQUIREMENTS: We are looking to appoint a Guest Relations Officer for the stunning 5* Sofitel Dubai Downtown who thrives in a high pressured and rewarding team environment and is looking for a career with a hospitality leader. The ideal candidate will be a friendly, caring, dedicated individual with good cross cultural sensitivity and the willingness to put in an extra effort and time when required, as well as the passion to serve customers. You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies: At least 1-2 years experience in Front Office, preferably in a luxury hotel Fluent in English, can speak Arabic, French or German Strong interpersonal and problem solving abilities Competent user of desktop applications and hotel applications Selected candidates will be contacted within 5-7 working days • Company Industry Hotels / Hospitality Department/Functional Area Chefs / F&B / Housekeeping / Front Desk Keywords Front Office Hospitality Manager Quality Assurance Room Service Sales Guest Relationsiness Executive Remedy REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People also searched for Dubai UAE All Jobs Guest Relation Officer Jobs in Dubai Guest Relation Executive Jobs in Dubai Front Office Executive Jobs in Dubai Hotel Jobs in Dubai Front Office Jobs in Dubai Guest Relations Jobs in Dubai Quality Management Jobs in Dubai Guest Relation Officer Jobs in UAE Guest Relation Executive Jobs in UAE Front Office Executive Jobs in UAE Hotel Jobs in UAE Front Office Jobs in UAE Guest Relations Jobs in UAE Quality Management Jobs in UAE Guest Relation Officer Jobs Guest Relation Executive Jobs Front Office Executive Jobs Hotel Jobs Front Office Jobs Guest Relations Jobs Quality Management Jobs Sofitel Dubai Downtown View Contact Details Contact Name/ Designation: - Website https://www.catererglobal.com/job/guest-relations-officer/sofitel-dubai-downtown-job82620764 Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?