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Guest Relations Officer

Sofitel Dubai Downtown

Posted on August 3, 2018

1 - 2 years Dubai - United Arab Emirates

Any Nationality

Opening 01

Job Description

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The Sofitel Dubai Downtown is a brand new hotel blending Sofitel s passion for excellence and French art de vivre. A magnificent addition to the five star luxury scene of Dubai, it is located in the heart of Downtown. The hotel features 350 rooms & suites, restaurants & bars and 14 meeting rooms. Breathtaking views of Burj Khalifa & the coastline, everything literally at your doorstep, Sofitel Dubai Downtown is the choice hotel of discerned travelers.
Apply for a unique opportunity to be a part of this Magnifique Brand!
The Guest Relations Officers welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards.
Your role as a Guest Relations Officer also includes the following responsibilities, such as:
• Meets and greets all guest upon arrival and departure
• Escorts VIP guests to their allocated room and explain the facilities and room features.
• Maintains regular contacts with the guest
• Obtains guest feedback on their stay in the hotel. If priorities, take immediate action to remedy solutions.
• Records daily activities and complaints in the guest relations logbook and informs the respective department heads for immediate action
• Assists all guest utilizing Guest Relations Desk
• Works closely with F&B team specially Room Service team and Executive lounge team
• Promote all our outlets and any special promotion going on
• Promotes inter-hotel sales and in-house facilities, and be aware of banquet events, hotel facilities F&B outlets, special promotion for the purpose of assisting guests and offering accurate information
We are looking to appoint a Guest Relations Officer for the stunning 5* Sofitel Dubai Downtown who thrives in a high pressured and rewarding team environment and is looking for a career with a hospitality leader.
The ideal candidate will be a friendly, caring, dedicated individual with good cross cultural sensitivity and the willingness to put in an extra effort and time when required, as well as the passion to serve customers. You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies:
At least 1-2 years experience in Front Office, preferably in a luxury hotel
Fluent in English, can speak Arabic, French or German
Strong interpersonal and problem solving abilities
Competent user of desktop applications and hotel applications
Selected candidates will be contacted within 5-7 working days

Hotels / Hospitality

Chefs / F&B / Housekeeping / Front Desk


Front Office Hospitality Manager Quality Assurance Room Service Sales Guest Relationsiness Executive Remedy


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Sofitel Dubai Downtown

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