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Guest Relations Officer

Sofitel Dubai Downtown

1 - 2 years Dubai - United Arab Emirates

Any Nationality


, Posted on March 13, 2018 1 Opening

Job Description

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JOB RESPONSIBILITIES:
The Guest Relations Officers welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards.
Your role as a Guest Relations Officer also includes the following responsibilities, such as:
• Meets and greets all guest upon arrival and departure
• Escorts VIP guests to their allocated room and explain the facilities and room features.
• Maintains regular contacts with the guest
• Obtains guest feedback on their stay in the hotel. If priorities, take immediate action to remedy solutions.
• Records daily activities and complaints in the guest relations logbook and informs the respective department heads for immediate action
• Assists all guest utilizing Guest Relations Desk
• Works closely with F&B team specially Room Service team and Executive lounge team
• Promote all our outlets and any special promotion going on
• Promotes inter-hotel sales and in-house facilities, and be aware of banquet events, hotel facilities F&B outlets, special promotion for the purpose of assisting guests and offering accurate information
REQUIREMENTS:
We are looking to appoint a Guest Relations Officer for the stunning 5* Sofitel Dubai Downtown who thrives in a high pressured and rewarding team environment and is looking for a career with a hospitality leader.
The ideal candidate will be a friendly, caring, dedicated individual with good cross cultural sensitivity and the willingness to put in an extra effort and time when required, as well as the passion to serve customers. You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies:
At least 1-2 years experience in Front Office, preferably in a luxury hotel
Fluent in English, can speak Arabic, French or German
Strong interpersonal and problem solving abilities
Competent user of desktop applications and hotel applications
Selected candidates will be contacted within 5-7 working days


Industry Type : Hotels / Hospitality
Functional Area : Other

Keywords

Front office Hospitality French Luxury Manager Quality Assurance English German Hotel sales Guest relations Room service Recreation

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Sofitel Dubai Downtown


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