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Guest Relations Officer (Preferably FEMALE) - Dubai

Atana Hotel - Dubai

3 - 4 years Other - United Arab Emirates

Any Graduation. Any Nationality


, Posted on June 12, 2018 1 Opening

Job Description

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Job Description
A hotel guest relations officer is at the forefront of customer service. He or she is one of the first hotel workers to greet guests as they arrive. Provides hotel guests with above-and-beyond service to ensure their experience will be worth remembering. The position ensures that guests are happy from the moment they step into the hotel until they leave.
Duties and responsibilities.
Meet and greet guest upon their arrival at the hotel
Interact with guests and provide a welcoming atmosphere
Coordinate and supervise activities for guests
Attend to guests queries, needs and special requests
Listen to complaints put forward by guests, resolve stressful situations and provide solutions to problems
Promote the facilities and services offered by the hotel
Cooperate and coordinate with the other hotel departments to provide an efficient service
Accompany guests within the hotel to arrive at the desired place
Provide general information and directions
Advise and assist guest on leisure activities, place to visit and travel arrangements
Be especially attentive to repeat guests and other VIP guests
Bid farewell to guests at the end of their stay


Industry Type : Hotels / Hospitality
Functional Area : Chefs / F&B / Housekeeping / Front Desk

Keywords

Customer Service Guest Relations Supervisor Biddinginess Executive

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Atana Hotel - Dubai


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