This Job is Old and Position Might be Filled GUEST RELATIONS SUPERVISOR Hilton Hotels Posted on April 17, 2019 2 - 3 years Doha - Qatar Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB A Guest Relations Supervisor manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.What will I be doing?As Guest Relations Supervisor, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:• Meet, greet and direct Guests who enter the lobby area• Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements• Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner• Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations• Manage, record and resolve promptly Guest or customer complaints• Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge• Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate• Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest• Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget• Maintain good communication and work relationships in all hotel areas• Maintain staffing levels to meet business demands• Attend all Reception meetings and Executive Lounge Meetings• Comply with hotel security, fire regulations and all health and safety legislation• Act in accordance with policies and procedures when working with front of house equipment and property management systems• Assist with other departments, as necessary Company Industry Hotels / Hospitality Department/Functional Area Administration Desired Candidate Profile What are we looking for?Guest Relations Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:• Previous supervisor experience in a customer service function• An ability to listen and respond to demanding Guest needs• Excellent leadership, interpersonal and communication skills• Accountable and resilient• Commitment to delivering a high level of customer service• Ability to work under pressure• Flexibility to respond to a variety of different work situationsIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:• Previous experience in a customer service function or a similar role• A passion for delivering an exceptional level of Guest service• High level of IT proficiencyWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Keywords Hospitality Customer service Property management Staffing Customer complaints Management systems Guest relations Guest service Supervisor Senior Executive REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People Looking for Guest Relation Supervisor Jobs also searched Guest Relation Supervisor Jobs Administration Jobs Guest Relations Jobs Reception Jobs Upselling Jobs Customer Service Jobs Guest Service Jobs Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?