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Guest Service Agent (Chinese Speaker)

Minor International

Posted on August 2, 2018

2 - 3 years Abu Dhabi - United Arab Emirates

Any Nationality

Opening 01

Job Description

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¢ To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
¢ To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.
¢ Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
¢ To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
¢ To develop a close and harmonious working relationship with all hotel departments,
¢ To attend hotel events, daily shift briefings and training to improve professional skills.


Hotels / Hospitality

Chefs / F&B / Housekeeping / Front Desk

Desired Candidate Profile


¢ General Educational Development diploma and one or two years of customer service experience.
¢ Background in customer service or hospitality.

Keywords

Hospitality Customer Service Guest Service Agent Guest Satisfaction Relationship Training Roominess Executive

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Minor International


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