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Guest Service Agent Crowne Plaza Abu Dhabi (Arabic Speaking)

Intercontinental Hotels Group (IHG)

2 - 3 years United Arab Emirates - United Arab Emirates

Any Nationality

, Posted on May 15, 2018 1 Opening

Job Description

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At Crowne Plaza Hotels & Resorts our goal is to make business travel work. That's where you come in. When you're part of the Crowne Plaza Hotels & Resorts brand you're more than just a job title.
At Crowne Plaza we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.
Join us as a Guest Service Agent in Crowne Plaza Abu Dhabi . You'll have ambition, talent and obviously, some key skills. Because, for this vital role, we're looking for someone who can be an expert at what you do; by acting and looking the part and adapting your style to match your guests' pace in all you do. Making it happen by being perceptive to your guests' needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.
The Crowne Plaza Abu Dhabi hotel is located on Hamdan Bin Mohammed Street, at the center of Abu Dhabi's thriving commerce and culture, just 15 minutes from ADNEC and half an hour from Abu Dhabi International Airport. Grand shopping complexes including the World Trade Center Mall and Marina Mall are minutes away. The spectacular curve of the Corniche is even closer, with parks and beaches stretching along the waterfront. Award-winning restaurants and bars, world-class service, comfort and convenience in downtown Abu Dhabi and a foodie destination not to be missed. The Crowne Plaza Abu Dhabi hotel makes the perfect base for visiting and doing business in this dazzling 21st-century metropolis.
Duties and responsibilities
To be completely familiar with the hotel procedures, policies and Service Standards related to guest service.
To develop a fine reputation for Crowne Plaza Abu Dhabi ensuring that its policies, products and services are acceptable to the guests.
To be completely aware of the CP, IHG & HI brands and marketing programmes, such as IHG Rewards, Weekender Promotions, Corporate Accounts etc.
To apply guest contact skills, such as telephone manners, maintaining eye contact, using guests name etc.
T o maintain a discreet and confidential attitude to all guests information.
To be familiar and able to operate all office equipment such as computers, fax machines, photocopies, key-card system, telephones etc. and to report any abusing, misusing or malfunctioning of this equipment to F.O.M.
To continuously promote IHG Rewards and enrol new members.
To provide a willing, warm and timely response to all guests requests.
T o provide a professional image through appearance, behaviour and punctuality following the company policy of hygiene and grooming.
To ensure guest safety and security at all times and to report any observations in this regard.
To serve as an information consultant on services and facilities of the hotel, and to be aware of the local area (i.e. Tourist attractions, landmarks etc.) and happenings.
Maximizing revenue through up-selling of rooms and suggestive selling of the Hotel's other outlets.
To ensure correct application of room rates as per Sales and Crowne Plaza Abu Dhabi pricing strategy.
To ensure correct postings of all guest charges.
To maintain discrete and confidential attitude, with regards to rates, sales strategies and source of bookings.
At Crowne Plaza Hotels & Resorts our goal is to make business travel work. That's where you come in. When you're part of the Crowne Plaza Hotels & Resorts brand you're more than just a job title.
Fluency in English is required.
Must be Arabic Speaking.
Good communication skills.
Advance in Opera is an advantage.
In return for your hard work, you can look forward to a highly competitive salary and benefits package. What's more, because your career will be as unique as you are, we'll give you all the tailored support you need to make a great start, be involved and grow.
And because the Crowne Plaza Hotels & Resorts brand belongs to the IHG family of brands, you'll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 4800 hotels in over 100 countries around the world.
So whoever you are, whatever you love doing, bring your passion to Crowne Plaza and IHG and we'll make sure you'll have room to be yourself. Find out more about joining us today by going to careers.ihg.com
Should your CV be shortlisted as per our internal requirements and business needs, you will be contacted for an interview.

Industry Type : Hotels / Hospitality
Functional Area : Chefs / F&B / Housekeeping / Front Desk


Hospitality Office equipment English CV pricing strategy Policies Guest Service Agent Corporate accounting Sales strategy Application

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Intercontinental Hotels Group (IHG)

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