Duties and responsibilities
To be completely familiar with the hotel procedures, policies and Service Standards related to guest service.
To develop a fine reputation for Crowne Plaza Abu Dhabi ensuring that its policies, products and services are acceptable to the guests.
To be completely aware of the CP, IHG & HI brands and marketing programmes, such as IHG Rewards, Weekender Promotions, Corporate Accounts etc.
To apply guest contact skills, such as telephone manners, maintaining eye contact, using guests name etc.
To maintain a discreet and confidential attitude to all guests information.
To be familiar and able to operate all office equipment such as computers, fax machines, photocopies, key-card system, telephones etc. and to report any abusing, misusing or malfunctioning of this equipment to F.O.M.
To continuously promote IHG Rewards and enrol new members.
To provide a willing, warm and timely response to all guests requests.
To provide a professional image through appearance, behaviour and punctuality following the company policy of hygiene and grooming.
To ensure guest safety and security at all times and to report any observations in this regard.
To serve as an information consultant on services and facilities of the hotel, and to be aware of the local area (i.e. Tourist attractions, landmarks etc.) and happenings.
Maximizing revenue through up-selling of rooms and suggestive selling of the Hotel's other outlets.
To ensure correct application of room rates as per Sales and Crowne Plaza Abu Dhabi pricing strategy.
To ensure correct postings of all guest charges.
To maintain discrete and confidential attitude, with regards to rates, sales strategies and source of bookings.