Home Jobs in UAE Jobs in Abu Dhabi Guest Service Agent Jobs in Abu Dhabi Guest Service Agent

Guest Service Agent Crowne Plaza Abu Dhabi

Crowne Plaza Hotels & Resorts - Middle East & Africa

2 - 3 years Abu Dhabi - United Arab Emirates

Any Nationality


, Posted on March 5, 2018 1 Opening

Job Description

Email Job
X
Email sent successfully. X

Duties and responsibilities
- To be completely familiar with the hotel procedures, policies and Service Standards related to guest service.
- To develop a fine reputation for Crowne Plaza Abu Dhabi ensuring that its policies, products and services are acceptable to the guests.
- To be completely aware of the CP, IHG & HI brands and marketing programmes, such as IHG Rewards, Weekender Promotions, Corporate Accounts etc.
- To apply guest contact skills, such as telephone manners, maintaining eye contact, using guests name etc.
- To maintain a discreet and confidential attitude to all guests information.
- To be familiar and able to operate all office equipment such as computers, fax machines, photocopies, key-card system, telephones etc. and to report any abusing, misusing or malfunctioning of this equipment to F.O.M.
- To continuously promote IHG Rewards and enrol new members.
- To provide a willing, warm and timely response to all guests requests.
- To provide a professional image through appearance, behaviour and punctuality following the company policy of hygiene and grooming.
- To ensure guest safety and security at all times and to report any observations in this regard.
- To serve as an information consultant on services and facilities of the hotel, and to be aware of the local area (i.e. Tourist attractions, landmarks etc.) and happenings.
- Maximizing revenue through up-selling of rooms and suggestive selling of the Hotel s other outlets.
- To ensure correct application of room rates as per Sales and Crowne Plaza Abu Dhabi pricing strategy.
- To ensure correct postings of all guest charges.
- To maintain discrete and confidential attitude, with regards to rates, sales strategies and source of bookings.
At Crowne Plaza^ Hotels & Resorts our goal is to make business travel work. That s where you come in. When you re part of the Crowne Plaza Hotels & Resorts brand you re more than just a job title.
Fluency in English is required.
Good communication skills.
Advance in Opera is an advantage.
In return for your hard work, you can look forward to a highly competitive salary and benefits package. What s more, because your career will be as unique as you are, we ll give you all the tailored support you need to make a great start, be involved and grow.
And because the Crowne Plaza Hotels & Resorts brand belongs to the IHG^ family of brands, you ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 4800 hotels in over 100 countries around the world.


Industry Type : Hotels / Hospitality
Functional Area : Chefs / F&B / Housekeeping / Front Desk

Keywords

Hospitality Office Equipment Guest Service Agent Pricing Strategy Sales Strategy Corporate Accounting

Report Abuse

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

Crowne Plaza Hotels & Resorts - Middle East & Africa


View Contact Details
Additional Information Required

Employer has requested some additional information along with your application for this job

Jobseeker Login

Log In With