Guest Service Agent (Female) Park Inn by Radisson Dubai Motor City Posted on August 8, 2018 1 - 2 years Other - United Arab Emirates Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB We are currently looking for a GSA responsible for providing a friendly, welcoming and efficient service to all hotel guests, in line with the hotel s vision and values on customer satisfaction. Key Duties & Responsibilities Ensures incoming guests are given the highest possible personal service. Maintains effective communication with all related departments to ensure smooth service delivery. Receives guests in a professional and friendly manner, satisfying guest expectations from arrival till departure. Greets guests on their arrival ensuring they feel expected and welcome. Ensures the guest receives the accommodation he/she is expecting. Maintains an up to date knowledge of hotel and local services and supply information respond to guest queries. Deals swiftly, efficiently and sensitively to guest complaints and follows through. Maintains awareness of guest profile through the Opera guest history. Receives payments by cash, cheque, credit card or account, adhering to the company Credit Policy at all times. Accurately administers Front Desk Clerical systems and procedures. Provides currency exchange services. Balances accounts of day s business at end of shift. Comply with all laid down systems and procedures. Records all instances of refused business, with reasons of refusal. Ensures that all bills closed on shift are checked and are closed correctly to the required standard and policy. To regularly check the reception is organized and operating an efficient standard and checklists are completed and forwarded to supervisors. Promotes the hotels outlets and special events at all times. Maintains an awareness of competitor s rates and occupancy levels. Maintains an awareness of rates levels to be sold on a daily basis & occupancy levels. Using computerized Front Office systems, process accounts from check-in through to check-out, ensuring accurate posting of food and beverage and ancillary charges. Company Industry Hotels / Hospitality Department/Functional Area Helpdesk / Customer Service / Telecalling Keywords Front Office Guest Service Agent Customer Satisfaction Service Delivery Front Desk Supervisor Billing Guest Service Associateiness Executive REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People also searched for Dubai UAE All Jobs Guest Service Agent Jobs in Dubai Customer Service Jobs in Dubai Front Office Jobs in Dubai Front Desk Jobs in Dubai Food Jobs in Dubai Reception Jobs in Dubai Guest Service Jobs in Dubai Guest Service Agent Jobs in UAE Customer Service Jobs in UAE Front Office Jobs in UAE Front Desk Jobs in UAE Food Jobs in UAE Reception Jobs in UAE Guest Service Jobs in UAE Guest Service Agent Jobs Customer Service Jobs Front Office Jobs Front Desk Jobs Food Jobs Reception Jobs Guest Service Jobs Park Inn by Radisson Dubai Motor City View Contact Details Contact Name/ Designation: - Website https://www.hozpitality.com/jobs/7712433/guest-service-agent-female.asp Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?