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Guest Service Agent (German Speaker)

Intercontinental Hotels Group (IHG)

Posted on August 13, 2019

2 - 3 years United Arab Emirates - United Arab Emirates

Any Nationality

Opening 01

Job Description

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Your day to day
Under general direction of the Director of Guest Services or his/her delegate, and within the limits of established InterContinental Hotels Group brand and local policies and procedures, responsible for all activities relevant to the Front Desk. Tasks include check in/out, rooming of all hotel guests, foreign exchange, cashiering and Credit Follow up.
Ensures efficient running of Front Desk operations ; highest standards of hospitality are demonstrated on every occasion. Some of your day to day responsibilities are :
To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest to maximize hotel sales.
To have a full working knowledge of the IHG Rewards and Ambassador programs and its benefits taking every opportunity to enroll new members.
Maintain comprehensive knowledge of standard reservation procedures.
Ensure that all charges are correctly posted to the guests bills following the standard procedures.
Deal with cash, check and credit transactions in accordance with the hotel and company policy, and ensure that any discrepancies are reported immediately.
Maintain cashier float and ensure accurate daily report of all money received.Ability to work as part of a diverse team with colleagues from different viewpoints, culture and countries.
Replace colleagues at Guest Relations or Club lounge when necessary
Supervise and assist CID agents when necessary
What we need from you
Ideally, the candidate must possess previous work experience in a Front Office environment or equivalent. Is a team player and have strong verbal and communication skills. He/She must be customer oriented and is flexible to work in various shifts.


Hotels / Hospitality

Chefs / F&B / Housekeeping / Front Desk

Keywords

Guest Service Agent (German Speaker)

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Intercontinental Hotels Group (IHG)


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