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Guest Service Agent - Ibis Dubai Al Barsha

Ibis Al Barsha Hotel

Posted on August 3, 2018

1 - 2 years Dubai - United Arab Emirates

Bachelor of Hotel Management(Hotel Management). Any Nationality

Opening 01

Job Description

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Skills
Level of Education Vocational education Areas of study Hospitality Management Professional experiences 1 to 2 years Languages essential English
Essential and Optional Requirements
Desired candidate should be a Hotel Management graduate with a minimum of 1 year experience as Guest Service Agent/Receptionist. Must be computer literate with effective communication skills and an excellent command of written and spoken English.
The ideal candidate will be a hands-on professional with a passion for service quality and excellence. Outgoing, creative and eager to share the desire to deliver Ibis service standards and AccorHotels values with guests and associates.
The Mission
We are looking for an experienced customer service professional who is highly motivated, well organized and has the ability to enhance a team of dedicated service providers. The ideal candidate will have outstanding customer relations skills and the ability to be proactive and innovative ensuring our guest experience in the Novotel surpasses expectation.
- Welcome the guest as per the hotel standards, register, maintain the records and check out guest performing the cashiering tasks in a friendly and professional manner.
- Manage the phone in a caring and professional manner according to the hotels standards, able to take and deliver an accurate message.
- Answer to any reservations inquiries using phone, e-mail and fax
- Ensure that all systems are updated accurately and all the front office records and filing are completed in all areas as per the hotels standards.
- Handle guest complaints tactfully and pass on all the complaints to the Front Office Manager for follow up.
IBIS AND ITS PEOPLE
Simplicity, Modernity, Well-being
Acteurs, the Ibis staff training and professional development programme , enables staff to:
- become more professional by acquiring new skills,
- learn a second profession,
- be more independent in guest relations,
- receive recognition for their skills


Hotels / Hospitality

Chefs / F&B / Housekeeping / Front Desk

Keywords

Front Office Management Hospitality Management Recruitment Service Quality Customer Service Professional Guest Service Agent Guest Relations Customer Relationship Staff Training

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Ibis Al Barsha Hotel


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