Guest Service Agent
IHG Hotels & Resorts
Employer Active
Posted on 30 Oct
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities
- Greet and welcome guests warmly, providing an exceptional first impression.
- Manage check-in and check-out procedures efficiently and professionally.
- Respond promptly to guest inquiries, requests, and concerns to ensure complete satisfaction.
- Coordinate reservations and room assignments, ensuring accuracy and attention to guest preferences.
- Provide detailed information about hotel amenities, services, and local attractions.
- Handle billing, payments, and documentation accurately.
- Communicate effectively with housekeeping, concierge, and other departments to meet guest needs.
- Maintain accurate guest records and ensure confidentiality of personal information.
- Uphold brand standards and deliver service excellence aligned with IHG values.
- Anticipate guest needs and personalize service for returning clients and VIPs.
Skills Set
- Front Office Operations
- Guest Communication and Problem Solving
- Reservation and Billing Systems
- Service Excellence and Brand Representation
- Cross-Department Coordination
- Time Management and Accuracy
Why Join Us
- Competitive salary with performance-based incentives and benefits.
- Access to IHG s global network for training, development, and career advancement.
- Enjoy employee discounts at IHG properties worldwide.
- Work in an inclusive, supportive environment that values wellbeing and diversity.
- Opportunity to be part of one of the world s most prestigious luxury hospitality brands.
Desired Candidate Profile
Previous experience in front desk or guest service roles within a 4- or 5-star hotel environment preferred.
Excellent communication and interpersonal skills.
Fluency in English; additional languages (Arabic, Russian, Mandarin, or French) are an advantage.
Proficiency in property management systems such as Opera PMS preferred.
Impeccable grooming and professional presentation.
Ability to multitask in a fast-paced hospitality environment.
Positive, team-oriented attitude with a passion for guest satisfaction.
Flexible to work shifts, weekends, and public holidays.
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Chefs
- F&B
- Housekeeping
- Front Desk
Keywords
- Guest Service Agent
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IHG Hotels & Resorts
InterContinental Residences Abu Dhabi, part of IHG Hotels & Resorts, represents a new standard of luxury living and hospitality in the UAE s capital. With its elegant design, prime waterfront location, and world-class amenities, the property delivers a refined residential experience infused with the signature warmth of InterContinental service. Joining InterContinental means becoming part of a global brand that defines excellence, celebrates cultural diversity, and creates unforgettable guest experiences around the world.