Guest Service Agent

Royal M Hotel By Gewan Abu Dhabi

Employer Active

Posted 8 hrs ago

Experience

1 - 3 Years

Job Location

Abu Dhabi - United Arab Emirates

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Be the first smile our guests see handle check-ins/outs, reservations, and enquiries with speed and accuracy, coordinate across departments, and ensure every stay is effortless and memorable.

Key Responsibilities

  • Welcome guests; complete check-in/out, room assignments, and payments.
  • Provide information on hotel facilities, transport, and local attractions; upsell rooms and services when appropriate.
  • Respond to requests and resolve issues promptly; coordinate with Housekeeping, Engineering, and F&B.
  • Balance cash, post charges, prepare clear shift handovers; follow data-privacy and cash-handling SOPs.
  • Uphold Royal M grooming and service standards with a polished lobby presence.

Desired Candidate Profile

Requirements

  • 1 2 years Front Office/Reception experience in a 4/5-star hotel.
  • Excellent command of English (spoken & written); additional languages are a plus.
  • Proficiency with Opera PMS and MS Office; strong attention to detail.
  • Confident communicator, calm problem-solver, and strong multitasker.
  • Professional grooming; flexibility for rotating shifts, nights, weekends, and public holidays.
  • Immediate joiners preferred.

Company Industry

  • Hotels
  • Hospitality

Department / Functional Area

  • Chefs
  • F&B
  • Housekeeping
  • Front Desk

Keywords

  • Guest Service Agent

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Royal M Hotel By Gewan Abu Dhabi

Located within the fashionable Al Bateen Marina is the sophisticated waterfront retreat, Royal M Hotel by Gewan Abu Dhabi, offering the ultimate comfort and luxury for both business and leisure travelers alike. Perfectly placed in the heart of Abu Dhabi, providing easy access to the Corniche Beach and just moments from an array of shopping malls./p>

https://gewanhotels.com/jobs/guest-service-agent/