Guest Service Agent
M venpick Hotels & Resor...
Posted on 1 Dec
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
We are seeking an enthusiastic and customer-focused Guest Service Agent to join our team in Dubai, United Arab Emirates. As the face of our hotel, you will play a crucial role in ensuring our guests have an exceptional experience from check-in to check-out.
Warmly welcome and efficiently check-in guests, providing a friendly and professional first impression
Manage guest inquiries, requests, and concerns promptly and courteously
Process check-outs and handle billing accurately, ensuring a smooth departure experience
Coordinate with other departments to fulfill guest needs and resolve any issues
Maintain up-to-date knowledge of hotel services, local attractions, and events to assist guests
Promote hotel amenities and loyalty programs to enhance guest experience and drive revenue
Handle reservations and room assignments efficiently
Maintain the front desk area in a clean and organized manner
Assist with administrative tasks such as report generation and inventory management
Ensure compliance with hotel policies and safety procedures at all times
Desired Candidate Profile
Previous experience in a similar guest service role, preferably in a hotel or hospitality setting
Strong written and verbal communication skills in English; additional languages are a plus
Excellent interpersonal skills with the ability to interact professionally with guests and team members
Proven ability to multitask and manage time effectively in a fast-paced environment
Detail-oriented with a commitment to accuracy in all aspects of work
Proficiency in hotel management systems and basic computer skills
Flexibility to work various shifts, including evenings, weekends, and holidays
Ability to remain calm and empathetic when handling guest concerns or complaints
Knowledge of UAE culture and customs is beneficial
High school diploma or equivalent; hospitality-related education is a plus
Positive attitude and enthusiasm for delivering exceptional customer service
Company Industry
Department / Functional Area
Keywords
- Guest Service Agent
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M venpick Hotels & Resor...
Make the most of now. If there is something, we are very proud of at Grand Plaza M venpick Media City is our story. We see ourselves as a place where people can best realize opportunity, because sometimes all you need to do is the ordinary in an extraordinary way. What if are two words with endless possibilities and we want to turn your wishes and ideas into moments moments that are uncomplicated, personal and human. We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.