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Guest Service Agent

ibis Dubai Deira City Centre

Posted on July 13, 2018

1 - 2 years Dubai - United Arab Emirates

Any Nationality

Opening 01

Job Description

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Key tasks
To calculate the guest bills and close prepare debtors billings.
To be responsible for the cashiering procedures during the shift.
To be responsible for petty cash float provided for your shift.
To check the petty cash float at the start and end of the shift, and enter the audit of your day.
To handle foreign exchange transactions according to standard procedures.
To balance the cash report and remittance envelop at the end of the shift.
To establish a rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries on Front Offices service.
To meet, greet and escort all guests to their rooms upon check-in to the hotel.
To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
To maintain regular contact with long stay and suite guests so as to ensure their stay is an enjoyable one, report guests feedback to immediate supervisor.
To ensure that the guests are offered the highest level of personalized service at all times.
To actively participate in administrating the guest recognition and guest retention programs, in liaison with Front Office Manager.
Never say no to the guest without offering an alternative solution.
To personally and frequently verify that guests check-in / out are receiving the best possible service.
To constantly strive to assist all guests that she/he may come in contact with during her/his work hours.
To ensure that all services in the front office are always available and are carried out with utmost efficiency and courtesy as per the Departmental Operations Manual.

Hotels / Hospitality

Helpdesk / Customer Service / Telecalling


Front office Auditing Customer relationship Research Associate Guest Service Agent Foreign exchange Administration Supervisor Billing Manual


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ibis Dubai Deira City Centre

Founded in 1967 by Paul Dubrule and Gerard Pelisson in France, AccorHotels is a worldwide leading hotel group and market leader in Europe. AccorHotels includes a wide network of over 4,100 hotels in 95 countries. In the Middle East, AccorHotels’ strong network includes 88 hotels and 25,843 room s in 11 countries. Ranging from luxury to economy, the group includes a rich portfolio of 20 brands, each delivering a unique lifestyle and comfort to its guests in different parts of the world. Some of the brands include Fairmont, Thalassa Sea & Spa, Raffles, Sofitel, Pullman, Swissôtel, Grand Mercure, The Sebel, Novotel Mercure, Adagio, ibis, Jo&Joe, Mama Shelter, and Onefinestay. With more than 100 hotels opening every year, AccorHotels has achieved a leading position in Europe.

AccorHotels employs over 2,40,000 people with its 20 brands across the globe. The Group develops and unites its team around a common philosophy of ethical commitment and ensures to:

- Provide regular training for career development

- Offer the best benefits and working conditions to all employees

- Encourage open dialogue with employee representatives to improve their work life

- Create diversity and equal opportunity at work

- Encourage employees to innovate and adapt to the digital world

AccorHotels nurtures its talented workforce and is always on a lookout to acquiring the resources to develop its hotel projects with greater efficiency and flexibility, and enhanced profitability.

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