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Guest Service Agent-Russian speaker

JA Resorts & Hotels

2 - 3 years Dubai - United Arab Emirates

Any Nationality


, Posted on March 5, 2018 1 Opening

Job Description

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Job Summary:-
This position is responsible for ensuring that all guests are given a warm, friendly, courteous, informative and efficient service. Focusing on the personal recognition of the guests, who have booked an executive room, strives to exceed their expectations, to anticipate their needs and to create a memorable experiences.
Duties and Responsibilities:-
- Welcome guests at the Peacock floor and assist them with check-in procedure as per LQA standards.
- Ensure all guests are introduced to the entitlements of the Executive Floor.
- Serve and assist the guests for the duration of their stay, as per the privileges listed on their facilities sheet.
- Conduct room checks before guest arrival to ensure that the room is clean and all room preferences and amenities have been arranged.
- Attend to all guests requests, communicating and following up these with the other departments when necessary.
- Assist with planning and organizing the holiday itinerary of the guests.
- Ensure all guest history and preferences are updated in the guest profile and reviewed before guest arrival for guest recognition.
- Attend and assist the guests in the Executive Lounge.
- Host the Happy Hour in the Lounge and ensures the set-up is suitable for the attending guests.
- Ensure all tasks are completed from the check list and traces are resolved.
- Make sure that all Resort collateral available at the Executive lounge is up to date.
- Knowledgeable about the products offered at the Resort s gift corner and actively promotes them.
- Inform the Line Manager of any unexpected VIP guests, unusual situations and complaints.
- Ensure that there are sufficient gift corner items available and ensure they are neatly displayed.
- Update him/herself regularly about resort facilities, activities, outlets operation hours, events etc. and conveys correct information to guests.


Industry Type : Hotels / Hospitality
Functional Area : Chefs / F&B / Housekeeping / Front Desk

Keywords

Guest Service Agent Recruitment Setup Oasis Inform Host Recognition

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JA Resorts & Hotels


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