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Guest Service Agents- Dubai

Metropolitan Hotel Dubai

1 - 2 years Other - United Arab Emirates

Any Nationality


, Posted on June 11, 2018 1 Opening

Job Description

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KEY DUTIES & RESPONSIBILITIES:
Primarily responsible to Greet and welcome all guest to the hotel and relieve guests of their luggage on arrival. You will ensure that the highest standards of hospitality and welcome are demonstrated at all times, and that all guest requests are dealt with in a prompt and courteous manner.
In Addition to assist guests with luggage, Porters are also responsible to collect and distribute post, parcels. And also deal with general enquiries and ensuring the lobby and forecourt areas are always clean and tidy.
MAIN DUTIES:
Checks the daily arrival list for VVIP's or guests with special need.
To be present at the Concierge/Reception desk or in the lobby to be ready to assist guests, colleagues and visitors when requested.
Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner.
Tag baggage it and return the identification slips to guests.
Assists guests with luggage to the front desk.
Escorts guests to room, placing luggage in room assigned by front desk.
Inspects guest room for order and adequate supplies and informs guests of room amenities
Delivers faxes, messages, packages and flowers to guest s rooms and other offices.
Provide items on loan to guest and collect the items back from guest before departure.
Inform Front Desk Cashier to charge items given on loan, in case there is any charges applicable.
Ensure the efficient delivery and collection of group luggage.
Ensure that the guest has verified that all luggage has been accounted for.
Ensure safe storage and collect ticketing of guest coats and personal items.
Assist guest with Long term luggage storage requests / Left luggage requests.
Update and file the left luggage request form / Long Term luggage request form.
Update and file errand cards .
Update the Luggage movement register .
Transport departing guest s luggage from the room to the lobby, then into a car or taxi after reconfirming with the guest.
Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service.
Assist the senior Concierge on duty with his/her duties during busy periods and breaks.
Assist with answering the telephone and taking messages, transferring calls or dealing with enquiries.
To provide an efficient luggage storage, delivery and collection service.
Perform any other works as and when assigned by the management.
GENERAL:
To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel's policy on Fire, Hygiene, Health and Safety.
To report for duty punctually wearing smart attire according to the Hotel's dress codes and nametag at all times.
To maintain a high standard of personal appearance and hygiene at all times.
To maintain a good rapport and working relationship with staff in the department and all other departments.
To attend and contribute to all staff meetings, Departmental and Hotel Training scheduled, and other related activities.
To respond to any changes in the office function as dictated by the hotel.
To provide a courteous and professional service at all times.
Project at all times a positive and motivated attitude and exercise self control.
Handle guest, suppliers and employee enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests/suppliers.
HOW CAN YOU SUCCEED IN THIS ROLE?
TRUST
Be proactive and use good judgement when dealing with challenging situations
Act with professionalism and integrity
Be transparent in your motives, methods and expected results
Own mistakes and share your knowledge to prevent a repetition of the same error within your department or division
Conduct business honestly, ethically & fairly
Keep sensitive information confidential
RELATIONSHIP
Follow through on commitments
Work well both autonomously and within a team
Display a positive, approachable attitude
Spend time getting to know your fellow employees and our guests
Support each other; we all work within the same hotel and company
ENTREPRENEURSHIP
Committed to quality
Committed to exceptional financial results
Be responsible for the bottom line
Committed to the Metropolitan Dubai Hotel Policies & procedures Guide
DRIVE
Be committed to exceeding expectations
Never settle for the status quo or mediocre work
Continuously search for areas of improvement
Provide positive, constructive feedback
Please apply online with your CV asap.


Industry Type : Hotels / Hospitality
Functional Area : Chefs / F&B / Housekeeping / Front Desk

Keywords

Hospitality Ticketing Guest Service Front Desk Relationship Supervisor Management Finance Packaging Training

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Metropolitan Hotel Dubai


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