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Guest Service Attendant Bollywood

Dubai Parks and resorts

Posted on August 8, 2018

1 - 2 years Dubai - United Arab Emirates

Any Graduation. Any Nationality

Opening 01

Job Description

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Building Fun
Experience the vibrant celebration of Mumbai s famous film industry in all its colours and flavours at Bollywood Parks Dubai, when it is opened by Dubai Parks and Resorts in October 2016.
Our team will be at the heart of who we are, and we are looking for passionate, fun and dedicated people who can connect with our guests and take them on a journey into Bollywood. Whether you are working in the park or behind the scenes, you will be part of an engaging and dynamic environment that values teamwork and creativity.
With immersive rides featuring the biggest names in Bollywood, live entertainment and stage performances transporting you into a realm of movie magic, we invite you to join us on an adventure of a lifetime. The most celebrated cinema industry just got a whole lot more fun.
Play Your Part
In this role you will be responsible for daily operation of assigned position in Entrance Operations including but not limited to: Ticketing, Turnstiles, Group Sales, Annual pass Processing, Guest Services, and Rental Services. Follows all cash handling and operating procedures of assigned area and maintains a vigilant focus on positive guest service and strict revenue management. Gives great guest service while meeting capacity objectives of assigned position. Keeps entry operations supervisory staff informed of all location, guest, and employee issues.
Main Duties:
• Daily operation of the entry operations position ensuring proper cash handling, exemplary guest service and positive employee relations

Conveys cheerful and positive guest experience attitude at all times

Complete all position training and stays current on operational changes and signs off on any procedural change

Performs duties as per SOP for the given area of work

Assists Guests at the Turnstiles, making sure guests are getting in and out of the Park correctly and without delay

Issuing Annual Passes, Handling Guest Services, Lost and Found and Group Sales

Assisting Guests with renting a stroller or wheelchair

Distributing Park Maps and assisting with directing guests
• Any other duties as may reasonably be requested by the management team
Are You a Star?
In order to be qualified for this role you should possess the below criteria:

conversational in English

Excellent Guest services skills

Works well in a fast paced, hourly goal driven environment

Background in hospitality industry

Experience in Cash Handling

Positive attitude, genuine smile

Adapt to a changing work environment

1 year previous experience in Service/ Entertainment/ Hospitality industry

Adapting to changing work environment whilst keeping a positive attitude

Hands on operational experience in a cash handling area.

Deliver exemplary guest service
• 1 year experience in a cash handling area at a theme park, amusement park, water park or themed attraction

Experience working at a start-up business at opening

Conversational in Arabic

College degree
• Guest service skills training and certification
The Best Part of The Story
We offer a competitive salary and benefits package which includes; housing allowance, annual flight allowance, comprehensive medical coverage, life and accident insurance and other generous allowances.
We also care about your career development supported by Learning opportunities for those seeking a long-term future in the Company.

Helpdesk / Customer Service / Telecalling


Hospitality Operations Ticketing Revenue Management Employee Relations Career Development Guest Handling Guest Service Cash Handling Group Sales


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Dubai Parks and resorts

Founded in 2014, Dubai Parks and Resorts is one of the most popular leisure and theme park destinations in Dubai. The concept of bringing together the best of East and West was thought of and developed by Meeras Holding. The integrated park is spread over 25 million square feet of land and includ es three theme parks and one water park namely, LEGOLAND Dubai, LEGOLAND Water Park, Motionagate Dubai and Bollywood Parks Dubai. Additionally, the park also features Riverland Dubai, grand entrance plaza, and Lapita, a Polynesian-themed family restaurant.

With more than 100 rides and attractions, the park offers new heights in experiential entertainment to its visitors. Dubai Parks and Resorts’ vision is to put itself on the world map by positioning Dubai as an enthralling global tourist destination. The company boasts of offering a competitive salary and benefits that include housing allowance, annual flight allowance, comprehensive medical coverage, life and accident insurance and other generous allowances. The company also takes care of the career development of its employees by providing ample learning opportunities to them.

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